Write Better Procedures

We have worked steadily on improving our procedures, using the process model (or Deming Cycle) as the basis for improvement.

Step-by-step guidance for documenting a business process, writing usable procedures, mapping decisions and handoffs, and keeping documentation current.

The difference between processes and procedures is breadth versus depth: a process shows the end-to-end flow, while a procedure defines how part of that flow is carried out.