Write Better Procedures

Business process documentation is a much different kind of writing from any other.

Don’t go into long explanations or try to dispense too much information. Complexity is an enemy of consistency and quality.

All policies and procedures manuals from Bizmanualz follow the Plan-Do-Check-Act (PDCA) cycle. The new procedure writing guide emphasizes this concept.

Writing Effective Procedures is as much a part of planning as it is about how management plans to use procedures.

Many get these terms mixed up: policy, business Process, Procedure, and Work Instruction. In truth, most people create work instructions and refer to them as procedures. Or they will write a procedure, which is really a process. Some think of these terms as interchangeable. What is a work instruction?

Learn how to use Standard Operating Procedures to achaive your goals.

We have worked steadily on improving our procedures, using the process model (or Deming Cycle) as the basis for improvement.

People write procedures to document their tasks while others document a process to improve results. What goes into documenting processes and procedures?

The difference between processes and procedures can be summed up as breadth and depth. Do you really understand this difference?