Customer Satisfaction Procedure ISO 9001 2015 | QP1190

ISO9001 2015 Customer Satisfaction Procedure Template Word

Looking for a comprehensive and easy-to-use template for your ISO9001 2015 customer satisfaction procedure? Look no further than the ISO9001 2015 Customer Satisfaction Procedure Template Word from Bizmanualz.

This template is designed to help you meet the requirements of ISO9001 2015, which requires organizations to monitor, measure, analyze, and improve customer satisfaction. With this template, you’ll be able to create a clear and concise procedure that outlines your organization’s approach to customer satisfaction.

The ISO9001 2015 Customer Satisfaction Procedure Template Word includes all the necessary sections and information you need to create a comprehensive procedure, including:

• Scope
• References
• Definitions
• Responsibilities
• Procedure
• Records
• Attachments

With this template, you’ll be able to easily customize the procedure to fit your organization’s specific needs and requirements. The template is provided in Microsoft Word format, making it easy to edit and update as needed.

Don’t waste time and resources trying to create your own ISO9001 2015 customer satisfaction procedure from scratch. Get the ISO9001 2015 Customer Satisfaction Procedure Template Word from Bizmanualz and streamline your quality management system today.

ISO Customer Satisfaction Procedure

The ISO Customer Satisfaction Procedure identifies steps (delineate a process) for obtaining information about customer perceptions regarding your company’s products/services meeting stated and unstated requirements in conformance with ISO 9001:2015.

This procedure applies to the post-sales service and retention of all customers. (12 pages, 1679 words)

The company should use information gathered by Customer Service Representatives to make improvements in its products, services, internal operations, and other aspects of the business.

ISO Customer Satisfaction Responsibilities

Customer Service Representatives are responsible for interfacing with the customer after the sale and for monitoring and relating information regarding customer perceptions of the company and its ability to satisfy their requirements.

The Customer Service Manager is responsible for managing a group of Customer Service Representatives (CSRs), resolving issues that cannot be resolved by CSRs, escalating issues to upper management where necessary, and reporting to Top Management on customer service tasks and issues.

The Senior Onsite Manager is responsible for ensuring that their site’s products and services meet or exceed customer requirements.

ISO Customer Satisfaction Definitions

Customer perceptions – Customer perceptions represent the feelings and attitudes for the organizations products and services. Monitoring examples can include customer surveys, customer feedback on delivered products and services, customer meetings, market-share analysis, compliments, complaints, dealer reports, warranty claims or provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.

ISO Customer Satisfaction Procedure Activities

• Customer Satisfaction General
• Post-Sale Follow-Up
• Customer Satisfaction Survey
• Customer Satisfaction Review

ISO Customer Satisfaction Procedure References

• ISO 9001:2015, “Quality Management Systems-Requirements”, International Organization for Standardization (ISO), Sep., 2015
• Quality Procedures
  • QP1040 Nonconformity and Corrective Action
  • QP1060 Management Review
  • QP1070 Competence and Awareness
  • QP1080 Order Acceptance
  • QP1200 Data Analysis-Continual Improvement Procedure

ISO Customer Satisfaction Procedure Forms

• Post-Sale Satisfaction Report Form
• Customer Satisfaction Survey
• Customer Service Log