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When it is determined that a corrective action is required, such action should begin with a Corrective Action Report ISO Template. Every QP1040-1 CORRECTIVE ACTION REPORT should include a description of the problem, observation, or nonconformance and indicate when and where it was observed. Department Management, QM, or Top Management may initiate such a request. The completed Corrective Action Report ISO Template should be submitted to QM, which should assign a CAR number.
Upon reviewing the report, QM should forward it to the manager of the department where the nonconformance exists. The investigator should record any observations, measurements, and the results of the investigation on QP1040-1 CORRECTIVE ACTION REPORT. Additional sheets (for root cause analysis, other comments, notes, etc.) should be attached to the report, as needed.
Upon completing the corrective action, the person responsible for taking such action (or when more than one person takes action, a designated individual) should sign the Corrective Action Report and forward it to QM for review. If QM determines that the corrective action has been effective, they will sign and date the Request form, inform the affected Department Manager of the “closed” status of the request. If it is determined that the corrective actions taken were ineffective, a new QP1040-1 CORRECTIVE ACTION REPORT should be generated.