Information Technology Managers should develop a IT Server-Network Support Plan Template, including budget requirements, and submit it to the Technology Review Committee for review and recommendations. A Server and Network Support team should be responsible for supporting servers and the Information Technology network infrastructure, in accordance with ITTS103-2 SERVER/NETWORK SUPPORT PLAN. Server and network support functions may reside entirely in-house and some or all functions may be outsourced.
The Server/Network Support team should be responsible for:
Server and network design;
Testing, installation, and configuration of hardware and software;
Daily operations (administration) of servers and the network; and
Maintenance, repair, and service
In accordance with the IT Server-Network Support Plan Template. Information Technology Managers should update (make revisions to) the Server/Network Support Plan, as needed, and communicate the revised Plan to the Server/Network Support Team. Within one month of implementing the revised Plan, the Technology Review Committee should review server and network activity logs (and server/network related documentation, if necessary) of the last month to ensure that the revised Plan has been properly implemented and is yielding the desired results.