The FSMS Returned Good Authorization Template covers customer name, reason for return, item description, quantity, and more. If the nonconformance applies to product returned from a customer, locate the FS1150-2 RETURN GOODS AUTHORIZATION FORM and forward the returned product with the FS1150-2 to the Quality Assurance Manager for analysis. A nonconformance report is not required if an FS1150-2 already exists for the nonconforming item. The Food Safety Returned Good Authorization must be signed and approved by the Sales/Service Manager and Credit Manager.
The Food Safety Team should periodically review logs and other records related to control of potentially unsafe product and determine if the control process is being properly implemented and continues to meet Company food safety requirements. If it is determined that the process is not meeting such requirements, the Food Safety Team should make the necessary revisions to the process. A third-party audit of the control process should be conducted at regular intervals, to verify that the process is properly documented and communicated to the appropriate parties, that the process is being implemented consistently, that the process meets the necessary requirements, and that the process is being monitored and measured.