process management

Business Process Management (BPM) is the medium that transforms ideas into intellectual property.

IT department managers say that an Computer & Information Technology Policies and Procedures Manual helps them with the volume of work standards that have mushroomed in their departments, ostensibly to implement accepted IT processes such as Information Technology Infrastructure Library (ITIL), Capability Maturity Model (CMM), and others. Such standards are, of course, designed to help us […]