Sounds easy in principle, doesn’t it? Just plan your work and work your plan. So, why is “plan do check act” so difficult in practice? Using the Plan Do Check Act (PDCA) method is like climbing a hill: it starts out easy but gets harder the higher up you go. Continue reading…
If a company wants to obtain ‘ISO’ certification, it has to implement a quality management system. How do you go about doing that? Continue reading…
When was the last time you had to manage a “critical” project without the support of top management in word and deed? If it’s happened once, it’s happened too often. Yet, this happens all the time with quality management systems (QMS). Quality management systems are commonly — and wrongly — viewed as a “necessary evil”. That is, your company’s top management feels a ISO QMS project won’t have an immediate and positive effect on the bottom line, but they’re going ahead with the project because “they’re making us do it!” This, along with many other Quality mistakes, are the reasons why such projects fail.
“I am here to audit you.” That phrase can strike fear in most of us, thanks in part to our good friends at the IRS. In the business world as well, those five words can send a chill down the spine of everyone from the Finance VP to the shipping department clerk. But it shouldn’t if you have a well run system for Internal Audits. Continue reading…
There are a lot of different process improvement programs on the market today and everyone has their favorite. I am sure you recognize a few of these programs. Have you ever wondered what the difference is between each of these? There are many consultants in the market that are advocating the use of one of these improvement methods to solve all of your organizational problems. But will all of these work in any situation? Or, are there specific situations that are better suited for a particular approach? Continue reading…
What Critical Quality Procedures do you need? Though the recession is over, most of us are still plagued by a tight money supply, a lethargic job market, stagnating production and a general crisis of confidence. Some of you are going about your business logically, methodically, and with a clear sense of direction and purpose. Many of us could be doing to make great strides forward in the coming years. Among them are implementing or refining your key quality procedures. Continue reading…
Customers demand consistency and quality — they need it to make informed purchase decisions. We’ll start with an example: Let’s say you run a restaurant. At your restaurant, you have a different chef every day. Each chef makes the menu according to their preferences. Continue reading…
The Top 10 Quality Gurus are 10 Great Examples of Quality. Those of us in the quality disciplines all know about these people: Shewhart, Deming, Juran, Crosby, Ishikawa, Taguchi, and many others laid a solid foundation for quality practices in the 21st century and beyond. Some of us, I’m sure, can recite ISO 9001 from memory, but memorizing the minutiae isn’t as important as “getting it” — applying the principles of quality to our business and personal lives. Continue reading…
Many prominent Quality Gurus have emerged within the quality field, but some have stood out as key figures of quality. Most have passed away, but their memory still lives on in the ideas, concepts, and methods that permeate our quality thinking today. Continue reading…
There are seven common Quality Tools you can use to understand and improve processes during a process improvement event. Each tool helps you identify sources of variation and aids in the analysis, documentation, and organization of the information, which leads to process improvement. What are those seven quality tools? Continue reading…
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Policy Management Software Bundle
9-Manual CEO Company Policies Procedures Bundle | Save 45%
5-Manual CFO Internal Control Procedures Bundle| Save 35%
Business Policies and Procedures Manual Sampler | ABR490M
Sales Marketing Policies and Procedures Manual | ABR44M
