When was the last time you had to manage a “critical” project without the support of top management in word and deed? If it’s happened once, it’s happened too often. Yet, this happens all the time with quality management systems (QMS). Quality management systems are commonly — and wrongly — viewed as a “necessary evil”. That is, your company’s top management feels a ISO QMS project won’t have an immediate and positive effect on the bottom line, but they’re going ahead with the project because “they’re making us do it!” This, along with many other Quality mistakes, are the reasons why such projects fail.

Continue reading…