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Terms & Conditions
Our guarantee
Bizmanualz "hard copy" products are covered by a 30-day Money Back Guarantee. If you're not satisfied that the product is practical, reliable, and authoritative and that it's an essential resource for increasing the effectiveness of your organization, then return it to us within 30 days, postage paid, along with a copy of your invoice. You'll receive a full refund of the purchase price, less shipping charges.
Our 30-day return policy is offered to all customers, and we are happy to offer it. All that we ask is that you return the product within 30 days of receipt with the CD-ROM unopened, or that you notify us of cancellation 30 days before your training course. However, beyond 30 days, and/or if your product's CD-ROM has been opened (a warning label is provided on the CD-ROM sleeve), we cannot accept the return. Once the shrink-wrap has been removed from the CD-ROM, you have full access to the entire product and we have no method for controlling its content.
Bizmanualz electronic downloadable products are returnable for credit within 48 hours of the download expiration if you are not fully satisfied.
For a return or replacement of your product please contact our customer service department at 1-800-466-9953 or send an e-mail to for a Return Authorization number (RA). Please return the product in original condition, shipping prepaid, with the CD-ROM unopened and include all packaging, documentation and, if applicable, its blank warranty card, and you are entitled to a refund of the original purchase price of the item, excluding shipping and handling charges.
How To Receive An RA Number
Please provide the following information to sales@bizmanualz.com.
- Order confirmation number, or customer PO number from the packing slip.
- The name of the product for return.
- Customer name.
- Reason for return (defective, DOA, etc.)
- Note: refund or a replacement?
- Customer e-mail address.
Bizmanualz Return Instructions:
- Any defective products must be returned within 30 days of invoice date.
- Remember to include your packing slip or invoice from the original order so we know who the return is from.
- Return the product with shipping prepaid. Shipping and insurance charges are not refundable.
- All items must be in "as-new" condition, in original packaging, with the CD-ROM unopened and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your refund.
- The RA is valid for 30 days from date of issuance. The RA number must appear on your return packing label on the outside of the box. Returns will not be accepted without an RA.
- Returns must be sent via UPS, Federal Express, DHL or any courier that issues a tracking number. Please e-mail return tracking numbers to .
- Please allow 2-4 weeks for the credit.
- Training course attendees canceling with 30 days or more notice will receive a full refund. Cancellations within 15-29 days of the class will receive a 50% refund. Cancellations within 1-14 days will forfeit the training fee. Substitutions may be made before the start of training. Attendees that fail to show for class are not eligible for refunds or substitutions.
- Training schedules are subject to change without notice. In the event of cancellation, Bizmanualz will contact you to either reschedule your class or offer you a refund.
Please contact customer service before you make a return. No returns will be accepted without an accompanying Return Authorization (RA) number and a copy of the original invoice.
Delivery options
Bizmanualz is happy to ship your product to you by the best method available. Our shipping charges are based on the weight of the produt you purchase. Weight of individual manuals range from 4 to 8 pounds. The nine-manual CEO Management Procedures series weighs 47 pounds while the five-manual CFO Controller Procedures Series weighs 29 pounds.
Same Day Shipping
All orders placed by 3:30 p.m. EST (Eastern Standard Time) Monday - Friday will be shipped the same day. Orders placed after 3:30 p.m. EST, or during weekends and Bizmanualz holidays, will ship the next business day.
Domestic Ground
Domestic ground orders are shipped via DHL ground. You may determine the estimated transit time for your order by visiting DHL’s transit time estimator. For example, DHL Ground estimates that an order to Fresno, California will arrive in five business days.
Domestic Air
Shipments via DHL Next Day 3:00 pm will arrive the next business day before 3:00 PM. DHL Next Day 10:00 am is will be delivered by 10:00 AM the next business day. Orders via DHL 2nd Day will be delivered by 5:00 PM. on the second business day.
International Air
International orders are shipped via DHL International with shipping charges for individual manuals ranging from US $67.95 to US $126.95. Exact shipping charges are based on the weight and destination of the shipment, and shown during order checkout before you submit your order. Weight of individual manuals range from 4 to 8 pounds. The nine-manual CEO Management Procedures series weighs 47 pounds while the five-manual CFO Controller Procedures Series weighs 29 pounds.
International orders may require local duties, taxes, or VAT payable upon receipt from DHL. For details and other information, consult your local taxing authority. DHL international transit times range from 2 to 5 business days.
Canadian orders ship via UPS Ground with charges ranging from $19.95 for a five-pound individual manual to $55.65 for the nine-manual CEO Management Procedures Series.
Note: We cannot deliver overnight shipments to P.O. Boxes. Some shipments may be subject to stock availability. For any shipment that is refused, you will automatically be charged a $25.00 handling fee.
Order tracking
Tracking number for your order will be e-mailed to you after your order ships. You can use this tracking number at the carrier’s website (DHL, UPS or FedEx) to view the status of your order in transit.
Payment options
Your payment choices include credit card, C.O.D check (we use FedEx 2nd day for CODs), wire transfer, www.paypal.com, or business check by mail. Company purchase orders greater than $100 upon prior approval by Bizmanualz. For more information, contact Bizmanualz by phone, fax or email.
Major Credit Cards Accepted
We accept all major credit cards including, Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases with Bizmanualz. Please provide the billing address and telephone number where you receive your credit card statement. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon processing your order.
Money Orders, Cashier's Checks, Company Checks, and Personal Checks, too!
Bizmanualz accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars and drawn on a U.S. bank only. Orders are processed upon receipt of your money order or cashier’s check. For personal and company checks, please allow 7-10 banking days after receipt for clearance of funds before the order is processed. Send your check along with a copy of the web order form to:
Bizmanualz, Inc.
7777 Bonhomme Ave.
Suite 2222
Clayton, MO 63105
Phone: 314-863-5079
Fax: 1-800-538-4934 or 314-863-6571
Sales: 800-466-9953
Product will be shipped when your check clears.
NOTE: We will charge a $25 fee on all returned checks.
COD Instructions (U.S. only)
Notify us at the time you order. FedEx Standard or 2nd day shipping required for products and materials.
Wire Transfer Instructions
Please contact us for instructions and bank wire information.
To avoid any delay in your order shipment, please notify us when the wire has been sent. Let us know, via email, phone or fax, the country of origin, exact amount wired and Bizmanualz product desired. We will ship your order upon receipt of the wire. Allow 7-10 days for shipping to international destinations.
Send money to anyone with an email address in 45 countries. PayPal is free to use and your information is kept secure. Your Product will be shipped upon completion of the transaction, just like using a credit card.
Missouri Sales Tax
Bizmanualz is located in the state of Missouri and is obligated to withhold 7.325% sales tax for delivery within the state of Missouri.
Disclaimer
ALL PRICES SUBJECT TO CHANGE WITHOUT NOTICE
LIMITATION OF LIABILITY: The foregoing states buyer's exclusive remedies in connection with the performance of products sold; seller makes no other warranty or guarantees, expressed or implied, with respect to the products sold thereunder. Seller expressly disclaims any implied warranty of merchantability or fitness for a particular purpose on said products. Buyer assumes full responsibility for the use of the products purchased. Seller shall not be liable for any damages that may arise as a result of, but not limited to, loss of anticipated profits or benefits resulting from the use of any products purchased. In no event will seller's liability exceed the buyer's purchase price of the products.
This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty. All goods are guaranteed by the manufacturer as described in the warranty or licensing agreement for each product. In addition, manufacturer's warranties for exported goods may vary or even be null and void. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser.
Your privacy
Bizmanualz respects the privacy of our customers, training participants and visitors. While we may collect specific personal or professional information (such as name, title, mailing address, email, etc) we use this data internally only. No information is provided to outside parties for any purpose.
Credit card information collected on the Internet is not stored on any of our computers. We use Authorize.net as our Internet merchant provider and as such we are not provided with your credit card number at the time of the sale.
You can also be taken off our mailing list about future promotions, courses, and offers by sending an email message to: . If you would like to make sure that the information we do have about you is accurate or wish to change your information in our database, just send an email message explaining the correction or change to: .
Notwithstanding the above, with respect to all users of our site, Bizmanualz reserves the right to disclose any content, records, or electronic communication of any kind (including personal information or private electronic communication transmitted on our site): (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate Bizmanualz.com; or (iii) to protect the rights or property of Bizmanualz or its users, sponsors, providers, licensors, or merchants. Bizmanualz also reserves the right to reject any order or to request additional information from any customer.
Use and license
All rights reserved
The information contained in all publications for sale are the property of Bizmanualz and are original copyrighted works registered with the Register of Copyrights in Washington, D.C. No part of any of these publications may be reproduced or translated beyond that described in sections 107 or 108 of the 1976 United States Copyright Act except by the original purchaser for use in connection with the maintenance of company records or manual preparation.
Registration
All text and electronic forms and derivatives of all publications developed by Bizmanualz are registered to a specific licensee ("original purchaser"). If you are in possession of any printed or electronic text version of these publications and you are not a registered licensee, you are in violation of federal copyright laws and may be subject to substantial penalties.
Your purchase grants you the right to alter, redesign and reproduce any or all parts of these publications for your company's sole use. This registration is for your use in providing assistance with manual development, implementation and related training programs. Applicable codes and laws of state and federal jurisdiction strictly prohibit any other use of these publications.
Your Purchase does not transfer ownership of any part of these publications to you or your company.
Conditions Of Use
The information contained in these publications are original or derived from other printed and electronic text materials developed by Bizmanualz. The information contained in these publications are designed to provide accurate and authoritative information regarding the subjects addressed. Bizmanualz is not engaged in the rendering of any legal advice, nor other professional advice beyond its scope and level of expertise.
License
Licensee is granted the right to alter, redesign and reproduce any or all parts of these publications for its sole use in providing in-house manual creation and training programs for all of its present subsidiaries. This license does not entitle the licensee to limited, partial or sole ownership of the material or its copyright. Any other use of this publication is strictly prohibited by applicable codes and laws of state and federal jurisdiction.
Licensee agrees to hold harmless Bizmanualz, its officers, employees and agents from all claims, except of gross negligence or of willful misconduct by the party or their agents, employees or independent contractors. This agreement extends to the information contained in this publication and all training and consulting services conducted in conjunction with these publications.
This license is issued by Bizmanualz, the holder of the copyright under which this publication's copyright is registered. Receipt of these publication indicates agreement with all terms and conditions as described.
