In their own words…

“A fresh perspective from Bizmanualz challenged us to evolve our QMS and allowed us to focus on improvement opportunities that benefit our customers and our overall business. We have also worked with Bizmanualz on our website improvement project; they are great to work with and highly responsive to our needs.”

Jason Smith, General Manager
Accu-Glass Precision Glass Capillary Tubing

“Our new system is centered on continual improvement. Our old system provided operating procedures and training manuals, but the ISO system is structured in a way that grows with the business and continually improves.”

Chris Wanger,
Data Center Manager
Colliers Turley Martin Tucker, St. Louis

“With Bizmanualz’s help, we were able to handle the increase in production smoothly and effectively. After working with Bizmanualz, our consistency increased, we cut waste, and we saved money.”

Michael Brooks
President and CEO
Ardent Outdoors

Chris’ visit paid major dividends in getting us thinking about upgrading and reworking our quality system to work for us instead of maintaining a certificate on the wall.

Using the valuable advice Chris gave us, we began with the Laboratory/Quality department (my area).  We removed the obsolete daily management board from our hallway and threw it out.  I ordered new magnetic boards for the hallway, spanning more than 20 feet.   With input from the Technical director, we defined our core processes and daily metrics required to monitor defects.  We are also using trend charts and Pareto charts to reduce defects in our core processes and the results are astounding thus far.  My job now is to migrate this thinking to the plant, and we are in the process of putting together a Quality Team that will actually accomplish this.  The old idea of an unmotivated ISO Contact in each area did nothing to improve the system and put all of the responsibility on the Quality Manager.  This thinking is why our quality system was just a certification.

I also declined to renew our certificate with our registrar this year after 18 years, deciding that a fresh approach to quality must include a new registrar that is on board from the very start.  Our former 31-page quality manual has been revised to only five pages.  Our former 137-page Quality System Procedures Manual is now reduced to only six much better organized procedures, and we will build on those as we see value in doing so.  We are on track to Lean.  Our Management Review last month was actually exciting.

I  have used Chris’ analogy of a fighter plane several times.  In the Quality Team implementation meeting this morning, I told the Managers that we have owned a fine aircraft had certified pilots for 18 years now.  Our pilot’s license is proudly displayed in the doorway of the administration building, but all we do is taxi down the runway, never actually flying the plane!  There was a lot of nodding in the room, but gaining true enthusiasm from middle management on down to the floor is still a challenge.

Chris’ visit made an impact on me, and the Bizmanuals articles are VERY useful.  My purchase of the ISO 9001 Quality Procedures book has been helpful as well.  Looking forward to continuing our relationship!

Alan Livingston
Laboratory and Quality System Manager
Sherwin Alumina Company, LLC

Over the years, the following companies/organizations have benefited from customized consulting and training services provided by Bizmanualz.

Auditing for ISO or SOX

  • Accu Glass
  • Agrex
  • Baltimore Spice
  • Colliers Turley Martin Tucker
  • Concordia Publishing
  • Curtis Toledo
  • Envisioneering Medical
  • Fujitsu Elevators
  • Kimbal Hill Homes
  • L.H. Dottie
  • Lincoln Industries
  • Mag-Elektron
  • Ozark Biomedical
  • Pohlman
  • Tezzeron
  • Trends
  • Tubular Steel
  • Ralcorp


  • Accu-Glass
  • Allied Healthcare
  • Applied Energetics
  • Advanced Tooling Solutions
  • Ardent Outdoors
  • FMF Cape Breton
  • LMC Manufacturing
  • Magnet
  • Mallinckrodt
  • OCCI
  • Production Casting
  • Ram Jack
  • Steelville Manufacturing
  • Straight Facts
  • Watlow Electric
  • Willerding Fabrication

Information Technology

  • Arc Tangent
  • Blue Cross Blue Shield
  • Boeing/McDonnell Douglass
  • Edward Jones
  • Entelligence
  • Bentons Edge
  • Gridlogix
  • National Commercial Bank
  • Sara Lee
  • Siemens/Nixdorf
  • Sun Microsystems
  • Sprint
  • US Navy – NAVAIR
  • Taxography


  • Applied Energetics
  • Avchem
  • Corporate Computer Rental
  • Interactive Systems
  • Ram Jack
  • Fresh Warehousing
  • Precoat Metals
  • Purina Mills
  • AMS Automotive

Chemical/Process Manufacturing

  • Arizona Chemical
  • Intercon Chemical
  • Precoat Metals
  • Sherwin Alumina
  • Monsanto


  • Abeinsa
  • Brown Smith Wallace
  • infuz
  • Internal Revenue Service
  • Unitas Medical Services