Ed works with organizations to reduce operating costs while improving customer satisfaction. He has worked with diverse industries, focusing his clients’ business processes on serving the customer. As service improves, costs decreases – a win-win for all.
Ed has worked extensively throughout the global supply chain, from auditing suppliers on four continents to working with customer service organizations. He has made internal and external improvements that saved millions.
Ed holds a Master of International Business degree from St. Louis University and a B.A. in Economics from Villanova University. He teaches, European Business Strategy, a master-level course, at St. Louis University.
Ed is a senior member of the American Society for Quality (ASQ) and has been named a Certified Manager of Quality/Organizational Excellence (CMQ/OE) and a Certified Six Sigma Green Belt (CSSGB) by ASQ. He also holds a Certified Supply Chain Professional (CSCP) designation from APICS.