Sample Business Policies and Procedures

The following business policies and procedures are included in the Business Sampler Policies and Procedures Manual. They cover 13 different areas:

Accounting

• Accounts Payable and Cash Disbursements
• Problem Checks
• Bank Account Reconciliations
• Cash Drawers and Credit Cards
• Cash Receipts and Deposits
• Check Requests
• Check Signing Authority
• Chart of Accounts
• Capitalization and Depreciation of Fixed Assets
• Fixed Asset Control
• Invoice Billings and Accounts Receivable
• Petty Cash
• Unsigned or Partial Payment Checks
• End of Period Review & Year Closing

Customer Service

• Customer Satisfaction Survey
• Customer Service Contact / Complaint Handling
• Service Satisfaction
• Post-Sale Customer Follow-Up
• Service Parts Pricing
• Warranty and Service Policies

Engineering:

• Drawings and Schematics
• Engineering Change/Document Change Control
• Labeling
• Device Master Record
• Operation/Service Manuals
• Patents
• Preproduction Quality and Planning
• Product Design and Development
• Product Identification and Safety Hazard Labels

Finance and Credit

• Account Collection
• Bank Loan Applications
• Banking Policy and Relations
• Business Plans and Forecasts
• Customer Credit Approval and Terms
• Exercise of Incentive Stock Options
• Property Tax Assessments
• Release of Financial or Confidential Information
• Stock Transactions
• Weekly Financial and Six Week Cash Flow Reports

Personnel

• Americans with Disabilities Act
• Drug Free Workplace
• Employment Policies
• Employee Hiring and New Employee Orientation
• Family and Medical Leave Act
• Health Care Benefits
• Paid and Unpaid Time Off
• Pay and Payroll Matters
• Performance Appraisals and Salary Adjustments
• Resignations and Terminations
• Sexual Harassment
• Training/Tuition Reimbursement
• Workplace Rules & Guidelines
• Workplace Safety

Security Operations

• Intrusion Protection
• Physical Security
• Personnel
• Guard Force Management
• Electronic Countermeasures
• Executive Protection

Administration

• Board of Directors’ & Shareholders’ Meetings, Minutes, and Protocol
• Controlling Legal Costs
• File and Record Management
• Form Development and Forms Manual
• Job Descriptions
• Mail and Express Services
• Management Reporting
• Telephone Answering
• Travel & Entertainment

Disaster Management

• Disaster Management Plan
• Service Agreements, Emergency Services Agencies, and Community Resources
• Centers of Operation
• Emergency Notification Procedures
• Office and Department Recovery

Environmental Management

• Environmental Protection
• Hazardous Waste Management
• Air/Water/Soil Resource Management

Information Technology

• IT Asset Standards
• Use of Non-Standard Software
• IT Incident Handling
• Computer Viruses and Malware
• IT User Staff Training Plan
• Computer and Internet Usage Policy
• E-Mail Policy
• IT Support Center

Manufacturing

• Assembly Manuals
• Bill of Materials
• Calibration for Testing and Measuring Equipment
• FDA Inspections
• ISO 9001 Compliance
• Master Parts List and Files
• Part Number Designation
• Serial Number Designation
• Quality Control for Finished Goods
• Quality Audit Procedures
• Corrective Action

Sales & Marketing

• Collection of Sales Tax
• Copyrights and Trademarks
• Marketing Plans
• Model Number Designation
• Public Relations
• Return of Goods from Customers
• Sales Leads
• Sales Order Entry
• Sales Training
• Trade Shows/Exhibits

Shipping, Purchasing & Inventory Control

• Packaging, Storage and Distribution
• Physical Inventory
• Purchasing
• Receiving, Inspection, and Stocking of Parts and Materials
• Shipping and Freight Claims
• Vendor Selection, Files, and Inspections