The Telemarketer develops and qualifies leads from in-house and purchased contact lists; they call homes or businesses as part of the organization’s marketing plan.
Reports directly to the Sales & Marketing Manager. Coordinates activities with Sales, Marketing, and Customer Service.
A high school diploma or GED is required; an associate’s degree in communications preferred. Exceptional communications skills, a working knowledge of computer applications (in particular, CRM applications), and the ability to work well with people is essential. Proficiency in telephone communications required; must be an excellent listener.
Must prove self competent in assessing customer needs and identifying sales opportunities. Must be able to work independently and as part of a team, with solid time management and organizational skills.
Ability to communicate orally with customers, management, and coworkers is crucial. Regular use of the telephone and email for communication is essential.
Sitting for extended periods is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information, and to prepare or inspect documents.
No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. Requires good manual dexterity for the use of common office equipment (e.g., computers, headsets, calculators, copiers, and scanners.
The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.
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