If you are trying to explain the importance of quality to management, then you need to explain it to management using the language of management — costs and return on investment. Crosby described the cost of quality as the cost of nonconformance. Juran, another quality guru, explained it as the cost of poor quality or the costs incurred as a result of poor quality. What Is the Cost of Poor Quality (COPQ)? Continue reading What Is the Cost of Poor Quality?
Every business should embrace new trends of technologies to make it in today’s competitive markets. One of the technologies most people are implementing in their business is IT automation. Automation tools help businesses to reduce manual intervention. Learn about why automation important in business. Continue reading Why is Automation Important in Business?
Many people wonder how long it takes to execute process improvement, a kaizen, or and continuous improvement program. That depends on your improvement objectives, where your are in the process, and what resources you have to work with. Find out what is the duration of continuous improvement programs? Continue reading What is the Duration of Continuous Improvement?
Are you working harder these days or working smarter, and how do you know the difference? Many of the reasons we end up working so hard — and not so smart — have to do with our failure to recognize those things that waste our precious time. We may just have the wrong paradigm. The focus in a lean thinking paradigm is to eliminate lean waste, or muda (the Japanese word for “waste”). So, what is lean waste? Continue reading What Is Lean Waste?