Tag Archives: voice of the customer

How Do You Correct Nonconformances with Corrective Action?

We know that it is important to collect information and feedback from external and internal sources in order to identify problems, defect, or non-conformances. But once you have found a problem, what steps do you take to resolve it? Do you take corrective action on all problems that are identified? How Do You Correct Nonconformances with Corrective Action? Continue reading How Do You Correct Nonconformances with Corrective Action?

Why is the Voice of the Customer Important in Business?

You may have heard of listening to the voice of the customer, but what does it actually mean? If you are managing a business, listening to the customer by an analysis of social media to customer reviews is critical to your success. Why is the voice of the customer important in business?

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Is Customer Feedback Important to Your Business?

Customer feedback is important to every organization and therefor, efforts should be taken to collect inputs to launch the corrective action process from external sources and from internal sources. In terms of external sources, how do you interface with your customers to collect the voice of the customer? Do you make it easy for them? Is Customer Feedback Important to Your Business? Continue reading Is Customer Feedback Important to Your Business?

Final Step Before ISO 9001 Certification is Data Management

We want to implement a quality management system complying with ISO 9001. We divided the ISO QMS implementation project into four distinct phases. First we built the foundation processes, followed by continual improvement process, and the management processes. At this point we have covered how to comply with most of the ISO 9001 QMS requirements.  Now we will cover the final phase; complying with the requirements of Clause 8. The final step before ISO 9001 certification is data management. Continue reading Final Step Before ISO 9001 Certification is Data Management

How Business Analytics Improves Customer Experience

Solid customer relationships are the core of any successful business. Because of this, company leaders worldwide are taking full advantage of tools, techniques, and systems that help strengthen these relationships. But, of course, one of the best ways to build strong relationships with customers is to provide an exceptional customer experience. And you can ensure you’re providing an excellent customer experience by utilizing business analytics. Learn how business analytics improves customer experience. Continue reading How Business Analytics Improves Customer Experience

What Makes a Good Ecommerce Experience?

When you consider the context of online retail stores and e-commerce business, customer experience means how any brand can engage the clientele on the internet. Although the main concern for people will be the performance of your product, your clients also have to be happy about the customer service provided. What else makes a good ecommerce experience?

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How Do You Make a Client Feel Special?

Finding clients who want to work for you long-term can often be challenging. That is especially true if your line of work is filled with other businesses offering similar services to yours. Even if you’re offering innovative services or products, treating clients professionally should always be your imperative. How do you make a client feel special? Continue reading How Do You Make a Client Feel Special?

What are the Barriers to Project Implementation?

Communication is the one tool your managerial toolbox cannot do without. Without effective and timely communication, barriers to project implementation and development will surface and as a result, the organization will have a difficult time reaching its project objectives. What are the barriers to project implementation? Continue reading What are the Barriers to Project Implementation?