You have probably heard of the term “Process Map” or a process flow chart (the terms are used interchangeably) to describe a process. But what is the purpose of a process map?
You start with a first pass assessment to begin to understand your metrics, flows, and constraints to flow. The critical document to the first pass assessment was producing a rough Value Stream Map to document what you saw in order to communicate it to others. Now, we are going to use it in the second pass and final assessment to finish your value stream map analysis, to see the flow, and reduce the barriers to flow. Continue reading What is the Goal of Value Stream Map Analysis?
The ITIL Information Technology Infrastructure Library has been growing in popularity because of its universal suitability as a framework for managing information technology (IT) services, including the infrastructure, development, and operations of an IT department. Continue reading What Is ITIL Information Technology Infrastructure Library?