How can data science help you retain or onboard your clients? Understanding what your customer experience metrics say about your business is exactly what you need to improve both onboarding and retention. This guide will cover customer onboarding basics, customer retention basics, and four ways to use data science to improve customer onboarding and retention.
Software as a Service (SaaS) is the latest digital product as many companies look toward migrating their business to the cloud, Pricing is one of the key components of any SaaS product, as this business model relies on customer subscriptions to draw revenue. What factors are important in deciding how do you price a SaaS product? Continue reading How Do You Price a SaaS Product?
Also known as customer onboarding, and many businesses neglect the significance of this process in their customer retention strategies. In this post, we’ll be focusing on some surefire onboarding habits that can boost customers’ success and increase retention. So what is a best practice regarding the onboarding of new subscribers? Continue reading The Best SaaS Onboarding Best Practices to Ensure Your Customers’ Success