You’ve written a new procedure. Your procedure review identified completeness, correctness, and subject matter applicability. You feel you’ve caught your procedure writing errors and the procedure’s ready to go…but go where? How do you determine if your new procedure is working? How do you validate written procedures? Continue reading How Do You Validate Written Procedures?
Your business process is not living up to expectations, so you’ve decided to implement standard operating procedures (SOP) to improve process consistency, compliance, and effectiveness. However, that process procedures project is stalled: employees are not buying into your proposed changes, and management is growing impatient. So, how do you use your process procedures journey to your advantage?
Why have procedures? Some would answer this question by providing very long lists of reasons why, these lists sometimes aren’t useful. They are too long to really remember and absorb, plus there is too much overlap and redundancy. Here are four very basic reasons that demonstrate why we should develop procedures to document important process. Continue reading Why Have Procedures?
Imagine what a professional football team would be like without an Effective Management System focused on a regimen of practice drills. Now take away their playbook and player statistics. What you have in this extreme scenario are highly talented (and perhaps overpaid) individuals participating in organized chaos. They might actually win a game or two, but in the long run, this team is doomed. Continue reading How to Build an Effective Management System