A simple tool that can be used to improve the performance of business processes–Cause-Effect Diagrams. In improving any process, there are problems to be overcome. Most of these problems come to our attention due to their symptoms and effects. In order to solve these problems, we must find the root cause of each problem and eliminate that cause. Continue reading How to Use Cause-Effect Diagrams to Solve Problems
Six Sigma has applications in high technology, high transaction, or expensive error environments. But what if you are in a mature industry, a service business, or an organization that handles few transactions? Perhaps Lean Thinking (waste reduction) or the Theory of Constraints (throughput improvement) would work better. So what is lean process improvement? Continue reading What is Lean Process Improvement?
There are a lot of different process improvement programs on the market today and everyone has their favorite. I am sure you recognize a few of these programs. Have you ever wondered what the difference is between each of these? There are many consultants in the market that are advocating the use of one of these improvement methods to solve all of your organizational problems. But will all of these work in any situation? Or, are there specific situations that are better suited for a particular approach? Continue reading What are the Similarities and Differences between Lean and Six Sigma?