There are two very different reasons for writing procedures and your answer defines the results you will get with your procedures. Most people write procedures to document their daily tasks so they can train others or comply with some requirement — kind of a “punch card” or “time clock” mentality. Others are documenting a process so they can produce better process results — a business process improvement mentality. If you want to change your results then you need to change your thinking. So what’s the best way to document processes and procedures?
First, what are processes and procedures? A process defines the big picture and highlights the main elements of your business–breadth. A procedure captures more detailed elements and adds more information for functional responsibilities, objectives, and methods–depth. Taken together, they each have different roles to play in defining the standard operating model of your business. What’s the Difference Between Processes and Procedures? Continue reading What’s the Difference Between Processes and Procedures?
One of the first things needed on any policies and procedures project is to establish a framework for your policies and procedure deployment. Your framework includes the structure and responsibility for how policies and procedures originate, the repository model for policy and procedure maintenance, and the guidelines for records and retention. Your policy on policies and procedures provides the principles to guide the actions involved in deploying your standard operating procedures. Continue reading What Is Your Policy on Policies and Procedures?
Your Policies and Procedures Manual Template is also referred to as a Standard Operating Procedures Manual or SOP manual, which focuses on your critical daily tasks that must get done for your business to continue. Many people find it difficult to get started, wondering what to say, who should write the SOP manual or what needs to be included? How do you write a policy and procedure manual template? Continue reading How Do You Write a Policies and Procedures Manual Template?
A manual system of document control — paper documents, logs, change records, manila folders, hanging folders, labeling “systems”, filing cabinets, a manual check-out system (with policies and protocols) — is a lot of work, no question about it. Have you ever thought about what it costs to manage such a system of policies and procedures? To answer this question, let’s look at the three main costs of managing policies and procedures. Continue reading What’s it Cost to Manage Policies and Procedures?
If you’re using a 20th-century system to handle your policy and procedure documentation, changes will occur much faster than you can process them. Existing processes for publishing policies and procedures, such as storing printed policies and procedures on a server, are inadequate in today’s competitive business environment. If you’re using outdated technologies, you’re lessening your efficiency and productivity, company-wide. Why Should You Publish Policies and Procedures Online? Continue reading Why Should You Publish Policies and Procedures Online?
Quality management procedures are critical to improvement. If you are a manager of a group of people then you basically have two ways of using procedures, either you are using them to drive consistency and improvement or you’re not. How are your management procedures used? Continue reading How are Management Procedures Used?
Many people often ask: how expensive is it to develop your policies and procedures? But is this really the right question? Perhaps we should consider, What is the Cost to Write Policies and Procedures? Continue reading What Does It Cost to Write Policies and Procedures?
Policies and procedures define your processes, are a part of deploying your strategy, and identify what is important to the business. ISO standards require certain processes as critical elements to improvement and a working management system. Yet, how often have you contemplated your policies and procedures strategy? Continue reading How to Create Policies and Procedures Strategy