Knowing how to organize a policies and procedures manual will be vital to its readability and usefulness. In deciding how you will organize your procedures manual, you need to be concerned with how it is going to be set up, what policies and procedures will be covered, how to efficiently handle later updates or supplements, and ease of employees to quickly find and gather the information they need. A guide for learning how do you assemble a policies and procedures manual is described briefly below. Continue reading How Do You Assemble a Policies and Procedures Manual?
Many get these terms mixed up: policy, business Process, Procedure, and Work Instruction. In truth, most people create work instructions and refer to them as procedures. Or they will write a procedure, which is really a process. Some think of these terms as interchangeable. What is a work instruction?
An important aspect of any quality system is to work according to clear-cut Standard Operating Procedures (SOP). An SOP is a policy and procedure document which describes the regular recurring activities appropriate to quality operations. If it is Critical To Quality (CTQ) then it is a candidate for a standard operating procedure. Consistency is the goal or purpose of an SOP, to carry out all operations correctly and always in the same manner. What is a Standard Operating Procedure (SOP)? Continue reading What is a Standard Operating Procedure (SOP)?
Companies are using a wide variety of software solutions to develop intranet policies and procedures for multiple departments. Common intranet policies and procedures software solutions include editing in MS-Word, publishing in PDF (Portable Document Format), and managing files in SharePoint. This article is about how to develop intranet policies and procedures for multiple departments. Continue reading How to Develop Intranet Policies and Procedures for Multiple Departments
Have you heard of management by objectives? It was first popularized by Peter Drucker in the 1950’s. This is basic goal setting, where you pick (or agree on with your employees) your objectives and then drive everyone to the result. Results are important, but so is keeping control of your organization. That’s where management by procedures comes into play. Why are Management Procedures Important? Continue reading Why are Management Procedures Important?
There are two very different reasons for writing procedures and your answer defines the results you will get with your procedures. Most people write procedures to document their daily tasks so they can train others or comply with some requirement — kind of a “punch card” or “time clock” mentality. Others are documenting a process so they can produce better process results — a business process improvement mentality. If you want to change your results then you need to change your thinking. So what’s the best way to document processes and procedures?
First, what are processes and procedures? A process defines the big picture and highlights the main elements of your business–breadth. A procedure captures more detailed elements and adds more information for functional responsibilities, objectives, and methods–depth. Taken together, they each have different roles to play in defining the standard operating model of your business. What’s the Difference Between Processes and Procedures? Continue reading What’s the Difference Between Processes and Procedures?
One of the first things needed on any policies and procedures project is to establish a framework for your policies and procedure deployment. Your framework includes the structure and responsibility for how policies and procedures originate, the repository model for policy and procedure maintenance, and the guidelines for records and retention. Your policy on policies and procedures provides the principles to guide the actions involved in deploying your standard operating procedures. Continue reading What Is Your Policy on Policies and Procedures?
Your Policies and Procedures Manual Template is also referred to as a Standard Operating Procedures Manual or SOP manual, which focuses on your critical daily tasks that must get done for your business to continue. Many people find it difficult to get started, wondering what to say, who should write the SOP manual or what needs to be included? How do you write a policy and procedure manual template? Continue reading How Do You Write a Policies and Procedures Manual Template?
A manual system of document control — paper documents, logs, change records, manila folders, hanging folders, labeling “systems”, filing cabinets, a manual check-out system (with policies and protocols) — is a lot of work, no question about it. Have you ever thought about what it costs to manage such a system of policies and procedures? To answer this question, let’s look at the three main costs of managing policies and procedures. Continue reading What’s it Cost to Manage Policies and Procedures?