If you are trying to explain the importance of quality to management, then you need to explain it to management using the language of management — costs and return on investment. Crosby described the cost of quality as the cost of nonconformance. Juran, another quality guru, explained it as the cost of poor quality or the costs incurred as a result of poor quality. What Is the Cost of Poor Quality (COPQ)? Continue reading What Is the Cost of Poor Quality?
The business world has always faced an unpredictable future. Business have to be prepared for anything from sudden pandemics to the rise of ecommerce, new payment trends, or the growing service economy. How Prepared is Your Business for an Unpredictable Future? Here are a few areas of business preparedness to help you get started. Continue reading How Prepared is Your Business for an Unpredictable Future?
During the economic crisis, it seemed as though we’d been constantly running in crisis mode. To put it mildly, the worldwide situation got out of control years ago and it didn’t show signs of improving soon. Uncertainty abounds, fingers were pointed in every direction, and many of us felt powerless to do anything but wait and worry. In those situations, it’s best to know about crisis and risk management. Continue reading What Is the Difference Between Crisis and Risk Management?
Corrective and Preventive Action are key elements to a Quality Management System (QMS) that is focused on Continual Improvement and Customer Satisfaction. Indeed, any ISO 9000 type QMS should have this type of focus, unfortunately many do not. Continue reading What’s the Difference Between Corrective Action and Preventive Action?