Corrective and Preventive Action are key elements to a Quality Management System (QMS) that is focused on Continual Improvement and Customer Satisfaction. Indeed, any ISO 9001 QMS should have this type of focus, unfortunately many do not. What’s the difference between corrective action and preventive action? Continue reading What’s the Difference Between Corrective Action and Preventive Action?
How do fraud prevention systems detect financial scams? Many businesses other than banking systems need to be protected from fraud. Today there are machine learning tools capable of countering social engineering, but should you use them? Read about how to select a fraud prevention tool to combat financial sector scams. Continue reading How to Select Fraud Prevention Systems to Combat Financial Sector Scams
If your goal is ISO certification, the best method is to create a compliant QMS in stages. We have discussed getting your ISO 9001 Quality Management System (QMS) implementation off the ground. Now we will discuss the second stage, continual improvement. What is continual improvement in ISO? Continue reading What is Continual Improvement in ISO 9001?
Quality management procedures are critical to improvement. If you are a manager of a group of people then you basically have two ways of using procedures, either you are using them to drive consistency and improvement or you’re not. How are your management procedures used? Continue reading How are Management Procedures Used?
If you are trying to explain the importance of quality to management, then you need to explain it to management using the language of management — costs and return on investment. Crosby described the cost of quality as the cost of nonconformance. Juran, another quality guru, explained it as the cost of poor quality or the costs incurred as a result of poor quality. What Is the Cost of Poor Quality (COPQ)? Continue reading What Is the Cost of Poor Quality?
The business world has always faced an unpredictable future. Business have to be prepared for anything from sudden pandemics to the rise of ecommerce, new payment trends, or the growing service economy. How Prepared is Your Business for an Unpredictable Future? Here are a few areas of business preparedness to help you get started. Continue reading How Prepared is Your Business for an Unpredictable Future?
During the economic crisis, it seemed as though we’d been constantly running in crisis mode. To put it mildly, the worldwide situation got out of control years ago and it didn’t show signs of improving soon. Uncertainty abounds, fingers were pointed in every direction, and many of us felt powerless to do anything but wait and worry. In those situations, it’s best to know about crisis and risk management. Continue reading What Is the Difference Between Crisis and Risk Management?