First, understand that your boss may not know they are a bad boss. A hands-off manager may not realize that failure to provide any direction or feedback is a symptom of a bad boss. What are signs of a bad boss? Continue reading What are Signs of a Bad Boss?
Are you effective at targeting your customers with social media? Social media profiles are simple to set up, but they can be a challenge to manage. It’s difficult to keep your intended audience consistently interested and engaged in your content when popular platforms are saturated with similar posts from competitors. One way to ensure you’re making your mark on social media is by tracking key metrics. What are 3 social media metrics every business should track? Continue reading What are 3 Social Media Metrics Every Business Should Track?
In the past, the Information Technology (IT) department delivered the systems. What is now required is for IT to move beyond a systems focus and coordinate with the people in your organization in what we call Business Process Management (BPM). IT is the medium that transforms ideas into intellectual property. Corporate strategy changes over time but always requires the alignment of people and processes in order to realize the mission of the organization. So what Is business process management? Continue reading What Is Business Process Management? – What is BPM?
Solid customer relationships are the core of any successful business. Because of this, company leaders worldwide are taking full advantage of tools, techniques, and systems that help strengthen these relationships. But, of course, one of the best ways to build strong relationships with customers is to provide an exceptional customer experience. And you can ensure you’re providing an excellent customer experience by utilizing business analytics. Learn how business analytics improves customer experience. Continue reading How Business Analytics Improves Customer Experience
Disengaged employees drag the company down. Only employees who love their jobs and understand their purpose are truly productive. Alas, the number of such is quite disappointing. In the U.S. the figure is only 34%. Therefore, pay attention to the involvement of your employees and then apply the strategies described here for how to Increase Employee Productivity: 10 Methods of Intangible Motivation.
With the implementation of the Sarbanes-Oxley Act (SOX), finance and accounting departments have scrambled to put in place internal control systems as required by SOX section 404. Compliance with SOX and SEC regulations are certainly good reasons for companies to create a financial control system.
How can data science help you retain or onboard your clients? Understanding what your customer experience metrics say about your business is exactly what you need to improve both onboarding and retention. This guide will cover customer onboarding basics, customer retention basics, and four ways to use data science to improve customer onboarding and retention.
Many people wonder how long it takes to execute process improvement, a kaizen, or and continuous improvement program. That depends on your improvement objectives, where your are in the process, and what resources you have to work with. Find out what is the duration of continuous improvement programs? Continue reading What is the Duration of Continuous Improvement?
How do you build an inclusive workplace with an effective diversity, equity, and inclusion policy? You can start with these 10 Steps for Building an Inclusive Workplace.
You want to — you need to — get change going within your organization, and quickly. The question is, “How do we get started?” It is all in your change management and using multiple ways to facilitate organizational change. Continue reading How Do You Facilitate Organizational Change?