One of the most typical internal audit findings (nonconformities) is discovering that workers are not following procedures or work instruction. Surprisingly, while ISO 9001 requires you to establish procedures as needed, there is no ISO clause that requires anybody to follow such plans! What ISO 9001 clause is used writing audit findings for not following procedures? Continue reading What ISO 9001 Clause is Used Writing Audit Findings For Not Following Procedures?
We always start our Well-Defined Processes Class by asking the participants “what’s wrong with your policies and procedures where you work?” and we always get the same answers. Students come to the class from different industries, companies, and geographies and yet we still get the same answers every time. So what are the real reasons behind why people don’t follow procedures? Continue reading Why People Don’t Follow Procedures