What are the 7 steps to a Policies and Procedures Manual? A lot of work goes into developing every Bizmanualz Policies and Procedures manual. We start by conducting policies and procedures research. What are the steps to a policies and procedures manual? Continue reading What Are the Steps to a Policies and Procedures Manual?
Customers are the fundamental element every business needs to survive in today’s highly competitive market. Without them, all the countless hours and effort put into building a company from scratch would be for naught. Because of this reason, many organizations place customer oriented business policies at the top of their priority lists. How do you create a customer friendly culture in the company? Continue reading How Do You Create a Customer Friendly Culture in the Company?
Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important? Continue reading Why Are Call Center Standard Operating Procedures Important?
In the past two years, we’ve seen the “Great Resignation” with remote work enabling masses of people to easily quit their jobs for something better. With more competition than ever for your best people, you need to be making an active effort to retain talent. How do you create an effective employee retention program? Continue reading How Do You Create An Effective Employee Retention Program?
We should all recognize the importance of effective communication, but how good are we at executing and employing basic communication principles as managers? How can department communication be improved?
Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have a serious impact on productivity. How do you effectively manage a call center? Continue reading How Do You Effectively Manage a Call Center?
Customer feedback is important to every organization and therefor, efforts should be taken to collect inputs to launch the corrective action process from external sources and from internal sources. In terms of external sources, how do you interface with your customers to collect the voice of the customer? Do you make it easy for them? Is Customer Feedback Important to Your Business? Continue reading Is Customer Feedback Important to Your Business?
In many industries, modernizing equipment is the only way to keep a competitive edge. Using information Technology in business can reduce downtime and boost productivity. For small and medium-sized businesses, time is money. Why is it important to upgrade the technology in your business? Continue reading Why is it Important to Upgrade the Technology in Your Business?
Analysis is an important part of running, managing and optimizing any social media strategy. From the success rate to the areas that need development, a thorough analysis can help us find out everything that matters for our campaign. What insights can be gained from an analysis of social media? Continue reading What Insights Can be Gained from an Analysis of Social Media?