Writing Job Descriptions is easily learned. Job descriptions are prepared for all positions in the company to serve as an organizational aid for identifying and delegating responsibilities, coordination, and division of work and prevention of duplication of efforts. How do you write job description? Continue reading How Do You Write Job Descriptions?
The trend is eLearning right now and there’s a good reason behind it. When conducted the right way, it can create incredible outcomes while diminishing expenses and further developing the learners’ capabilities. Unlike in-person training, an online corporate training course is accessible to a large group of employees at the same time. What is the role of corporate training in employee development? Continue reading What is the Role of Corporate Training in Employee Development?
Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important? Continue reading Why Are Call Center Standard Operating Procedures Important?
Does your company lack structure when doing simple tasks? Are your staff members too dependent, seeing the need for them to be more self-reliant? Do you find yourself pondering streamlining the processes of your rapidly expanding company? Then you will begin to understand the question: why is it important to have standard operating procedures? Continue reading Why is it Important to Have Standard Operating Procedures?
The quality of training both new and existing employees receive is key to staff retention. With 70% of high-retention-risk employees confessing to leaving their job in a bid to further their career, it’s essential that your company’s procedures are easy to understand and that your employee training is spot on. What are common training mistakes? Continue reading What are Common Training Mistakes to Avoid?
The COVID pandemic turned the working world upside down. Within a short period, hundreds of companies switched from brick-and-mortar operations to running a business with remote employees. Leaving the question: How do you train remote employees to work more effectively? Continue reading How Do You Train Remote Employees to Work More Effectively?
There is no simple answer to the question of the time commitment for an ISO Quality Management System (QMS). There are a number of variables to consider including the ISO standard you are registered to, the number of employees, the capability of your management team, the complexity of your business processes, and your knowledge of quality. The answers to such questions will determine the level of effort required to maintain an ISO system. How much time do you spend on your ISO QMS annually? Continue reading How Much Time Do You Spend on Your ISO QMS Annually?
Standard Operating Procedures (SOPs) entail step-by-step guides or instructions on how certain business activities are performed. They are essential for any growing business that strives for efficient output. They will help you cut back on training resources and ensure that you are providing consistent products or services to your end-users. This article explains how to create standard operating procedures (sops) that your entire company can use.
We received an inquiry recently on our process implementation page, where we ask: ‘How do you train and communicate with your team?’ A reader from a large school district wrote in saying that their district is in the midst of many changes. The district faces many communications and training challenges, especially when introducing new information technology for employees. The reader went on to ask, ‘How can training improve employee performance?’ Continue reading How Can Training Improve Employee Performance?