What is a procedure? A “procedure” is a term used in a variety of industries to define a series of steps, taken together, to achieve a desired result. Procedures explain how to accomplish a task. A procedure is sometimes called a work instruction. If you are preparing an ISO 9001 quality management system, then the term procedure is used to describe a process, whereas a work instruction is used to describe something more basic like a specific step in a process. For example, how to fill out a form. Procedures are known in other ways too. Continue reading What Is a Procedure? →