We know that it is important to collect information and feedback from external and internal sources in order to identify problems, defect, or non-conformances. But once you have found a problem, what steps do you take to resolve it? Do you take corrective action on all problems that are identified? How Do You Correct Nonconformances with Corrective Action? Continue reading How Do You Correct Nonconformances with Corrective Action?
Excellent customer experience is a vital part of any online shopping scenario. The success of your online business depends hugely on meeting your customers’ expectations. Still, before you can make satisfying them your primary goal, you need to understand what exactly they want in the first place. What do customers expect from your online store? Continue reading What Do Customers Expect from Your Online Store?
Implementing ISO 9001 as a Quality Management System can improve your business. A common misconception about the ISO 9001 Standard is that it is a document nightmare. Actually, there are very limited document requirements in the standard. So, how can implementing ISO 9001 can make your company more competitive? Continue reading How ISO 9001 Can Make Your Company More Competitive
Finding the customer’s requirements is easy, right? I mean, all sales and marketing has to do is just ask the customer what is important to them, they tell you, and you have the requirements. If only it was that easy… Customer’s will provide you with an awful lot of information, ask for many features they think they want, and describe things that may not be realistic. Are these all requirements? Continue reading What Are the Customer’s Requirements?