Customers are the fundamental element every business needs to survive in today’s highly competitive market. Without them, all the countless hours and effort put into building a company from scratch would be for naught. Because of this reason, many organizations place customer oriented business policies at the top of their priority lists. How do you create a customer friendly culture in the company? Continue reading How Do You Create a Customer Friendly Culture in the Company?
It’s no secret that brick-and-mortar retailers have been suffering in the past few years due to majority of consumers transitioning to online shopping. Ecommerce is different from traditional retailing. In order to survive as a retailer, it’s important to invest in the right assets that can help fuel your business’ growth. What are the advantages and disadvantages of mystery shopping? Continue reading What are the Advantages and Disadvantages of Mystery Shopping?
These days, technology is reshaping Ecommerce. Online shopping provides consumers with a wide variety of places to shop for all the kinds of products and services they might need or want. The amount of possibilities is nearly endless. Here are 5 proven ways to improve online shopping experiences. Continue reading 5 Proven Ways to Improve Online Shopping Experiences
You may have heard of listening to the voice of the customer, but what does it actually mean? If you are managing a business, listening to the customer by an analysis of social media to customer reviews is critical to your success. Why is the voice of the customer important in business?
Customer feedback is important to every organization and therefor, efforts should be taken to collect inputs to launch the corrective action process from external sources and from internal sources. In terms of external sources, how do you interface with your customers to collect the voice of the customer? Do you make it easy for them? Is Customer Feedback Important to Your Business? Continue reading Is Customer Feedback Important to Your Business?