If you are trying to explain the importance of quality to management, then you need to explain it to management using the language of management — costs and return on investment. Crosby described the cost of quality as the cost of nonconformance. Juran, another quality guru, explained it as the cost of poor quality or the costs incurred as a result of poor quality. What Is the Cost of Poor Quality (COPQ)? Continue reading What Is the Cost of Poor Quality?
A business without quality management will experience a downward spiral, which will affect its business performance in the long-run. Thus, since no one goes into business planning to fail, it is vital to understand what strategies improve quality management and what you can do to make it your business culture. Continue reading What Strategies Improve Quality Management?
Many people often ask: how expensive is it to develop your policies and procedures? But is this really the right question? Perhaps we should consider, What is the Cost to Write Policies and Procedures? Continue reading What Does It Cost to Write Policies and Procedures?