corrective

While having an established process is important, you should use situational information to deal with non-conformances and other problems on a case-by-case basis.

In order to prevent problems from reoccurring, conducting root cause analysis is the key to a proper corrective action.

Many people struggle with just what a preventive action looks like and how it differs from a corrective action.

A typical scoreboard will be revised six or seven times before it is contains the right metrics. What do your business metrics say about your business?

There is no simple answer to the question of the time commitment for an ISO Quality Management System (QMS). There are a number of variables to consider including the ISO standard you are registered to, the number of employees, the capability of your management team, the complexity of your business processes, and your knowledge of […]

Implementing a ISO 9001 Quality Management System is more manageable when you break it down into phases. The second phase is putting continual improvement processes in place.

You do not want to leave your audience confused when you’re writing critical pieces of information like business policies. Nonetheless, there are several grammar mistakes that people make when writing and you may also be at risk of making.  What are common grammar mistakes?

Correcting a problem isn’t as good as…taking steps to prevent its recurrence. But, making sure a problem doesn’t recur isn’t as good as preventing it from occurring.