Tracking operational metrics is an excellent place to start to keep watch on how your business is running! What gets measured, gets managed; but, what should you measure? There are many operational metrics that you should be measuring to enhance operations and keep your business working. Read on to find out what operational metrics are uses to run a business?
Continue reading What Operational Metrics are Used to Run a Business?
There is no simple answer to the question of the time commitment for an ISO Quality Management System (QMS). There are a number of variables to consider including the ISO standard you are registered to, the number of employees, the capability of your management team, the complexity of your business processes, and your knowledge of quality. The answers to such questions will determine the level of effort required to maintain an ISO system. How much time do you spend on your ISO QMS annually? Continue reading How Much Time Do You Spend on Your ISO QMS Annually?
If your goal is ISO certification, the best method is to create a compliant QMS in stages. We have discussed getting your ISO 9001 Quality Management System (QMS) implementation off the ground. Now we will discuss the second stage, continual improvement. What is continual improvement in ISO? Continue reading What is Continual Improvement in ISO?
You do not want to leave your audience confused when you’re writing critical pieces of information like business policies. Nonetheless, there are several grammar mistakes that people make when writing and you may also be at risk of making. What are common grammar mistakes?
Continue reading What are Common Grammar Mistakes?
During the economic crisis, it seemed as though we’d been constantly running in crisis mode. To put it mildly, the worldwide situation got out of control years ago and it didn’t show signs of improving soon. Uncertainty abounds, fingers were pointed in every direction, and many of us felt powerless to do anything but wait and worry. In those situations, it’s best to know about crisis and risk management. Continue reading What Is the Difference Between Crisis and Risk Management?
We know that it is important to collect information and feedback from external and internal sources in order to identify problems and non-conformances. But once you have found a problem, what steps do you take to resolve it? Do you take corrective action on all problems that are identified? Continue reading Correcting Nonconformances with Corrective Action
You have identified a problem, and you have made an immediate correction to fix it for now. How do you make sure the same problem doesn’t happen again? The goal of implementing corrective action is to identify and to address the root cause of problems so they don’t reoccur. Therefore, root cause analysis is at the heart of an effective corrective action program. Continue reading Why Root Cause Analysis Is the Foundation of Corrective Action