Whether it’s due to cyberattacks, fires, floods, or other forms of disruption, all call centers experience issues at some point. What is a call center business continuity plan (BCP)? Continue reading What is a Call Center Business Continuity Plan (BCP)?
The business world has always faced an unpredictable future. Business have to be prepared for anything from sudden pandemics to the rise of ecommerce, new payment trends, or the growing service economy. How Prepared is Your Business for an Unpredictable Future? Here are a few areas of business preparedness to help you get started. Continue reading How Prepared is Your Business for an Unpredictable Future?
Your disaster recovery will depend on how well team members understand and have practiced their roles. The company’s Disaster Recovery Team is drawn from the company’s available personnel resources, and may include service vendors. Your Disaster Recovery Team functions as a strategic planning and tactical response unit. Team members may be assigned temporary duties, responsibilities and a level of authority beyond their normal employment classification. Continue reading Who Is on a Disaster Recovery Team?