Tag Archives: complaints

How Do You Correct Nonconformances with Corrective Action?

We know that it is important to collect information and feedback from external and internal sources in order to identify problems, defect, or non-conformances. But once you have found a problem, what steps do you take to resolve it? Do you take corrective action on all problems that are identified? How Do You Correct Nonconformances with Corrective Action? Continue reading How Do You Correct Nonconformances with Corrective Action?

Is Customer Feedback Important to Your Business?

Customer feedback is important to every organization and therefor, efforts should be taken to collect inputs to launch the corrective action process from external sources and from internal sources. In terms of external sources, how do you interface with your customers to collect the voice of the customer? Do you make it easy for them? Is Customer Feedback Important to Your Business? Continue reading Is Customer Feedback Important to Your Business?