How to Prevent Workplace Violence Manual | ABR32MWV

How to Prevent Workplace Violence Manual

Assault is the most feared personal crime. You can be assaulted physically, mentally and emotionally. Statistically, one in every four Americans will become the victim of a violent act during your lifetime, either at home, at work — or any place in between. Assaults do not just happen to “other people”.  Anyone — even you — can become a victim.

The How to Prevent Workplace Violence Manual uses a simple, straightforward and logical approach and problem-solving scenarios to help you understand the concept of personal protection — both at work and at home. By understanding the cause and effect relationships between personal and work habits, a company’s policies and operating procedures and the behaviors exhibited by both victims and offenders, you can implement both a comprehensive personal and company-wide security and safety program that will significantly reduce most safety risks.

It is suitable for your personal use and for all types of businesses — including retail, wholesale, service and financial services industries. This information is essential for preventing crimes of violence and for surviving violent events if your prevention efforts fail. Victims who prevent or survive violent events generally report having had a defensive plan of action, consisting of a strategy and thoughtful tactics and response techniques.

Is Workplace Violence Included in your Disaster Recovery Plan?

The How to Prevent Workplace Violence Manual is designed especially for those people who are responsible for any company’s safety and soundness: directors, executives, compliance officers, security directors, auditors and operations managers. The manual is a strategic planning, training and reference tool for helping you to decide what to do before, during and after a violent event.

Previous crisis or emergency management experience is helpful but it is not necessary for you to understand and to use the information. You will benefit if you are responsible for or assist with the development of safety strategy and emergency response plans, conducting operational reviews, training employees, or writing workplace violence policy and procedures.

The information contained in the manual has been acquired from thousands of interviews conducted during law enforcement field exercises; many more years of research; and the sharing of other professionals’ experiences in conversations, seminars and workshops. (160 pages, 38438 words)

How to Prevent Workplace Violence Manual
Table of Contents

Overview of Workplace Violence

  • Assault
  • Victims
  • Offenders
  • Employers
  • Workplace Violence Statistics
  • The Causes Of Workplace Violence
  • The Economic Connection
  • The Society Connection
  • The Work Environment Connection
  • The Legal System Connection
  • The Media Connection
  • The Substance Abuse Connection
  •  The Domestic Connection
  • The Criminal Justice System Connection
  • The Gun Control Connection

Victims and Losses

  • Violence Issues — Planning
  • Simple Assault at work
  • Sexual Assault at work
  • Company Burglary
  • Company Robbery
  • Company Extortion
  • Relationship
  • Workplace Terrorism
  • Random Acts
  • Violence Issues — Action
  • The Psychological Impact of Workplace Violence
  • The Personal Victim
  • Sense of Loss
  • An Unnamed Fear
  • Loss Of Productivity at Work
  • Medical Costs to the Company
  • The Company Victim
  • Higher Company Insurance Costs
  • Need For Retraining
  • Increase In Business Losses
  • Loss of Company Image And Reputation

Identifying Offenders

  • Who Are Workplace Violence Offenders?
  • Identifying Potential Offenders of Workplace Violence
  • History Of Similar Behavior
  • History of Mental Illness
  • History Of Physical Problems
  • Evaluating Violence Potential
  • Predator Profile
  • Batterer Profile

What Employees Can Do About Workplace Violence

  • Workplace Violence Connection To Business
  • No Connection To Business
  • Recognizing the Danger Signs of Workplace Violence
  • Reporting Danger Signs
  • Personal Problems
  • Co-workers
  • Customers and Other Persons
  • Strangers
  • Implementing Defensive Strategies for Workplace Violence

What Employers Can Do About Workplace Violence

  • Workplace Violence Legal Issues
  • Pre‑Employee Screening
  • Validating Past Employment History
  • Psychological Testing
  • Substance Abuse Testing
  • Adopting Prevention Strategies
  • Designing A Crisis Management Plan
  • Developing Workplace Violence Policies
  • Establishing A Workplace Violence Complaint And Follow Up Procedure
  • Establishing A Workplace Violence Threat Policy And Procedure
  • Conducting Exit Interviews to Prevent Workplace Violence
  • Reviewing And Updating Security Programs And Procedures
  • Documenting Security Events
  • Installing Emergency Alarms
  • Installing Surveillance Cameras
  • Involving Local Law Enforcement
  • Crime Prevention through Environmental Design: CPTED
  • Conducting Workplace Violence Prevention Training Programs
  • Establishing and Training A Workplace Violence Crisis Management Team
  • Training Personnel about Conflict Resolution Techniques
  • Providing Employee Safety Education Programs
  • Providing Selected Services

What Company Supervisors Can Do About Workplace Violence

  • Receiving Support From Management.
  • Obtaining Information On Available Services
  • Interacting With Employees
  • Learning How To Handle Workplace Conflict
  • Setting A Good Example
  • Promoting A “Zero Tolerance” Violence Policy
  • Employee Concerns About Confidentiality In Reporting Threats
  • Following A Violence Prevention Procedure
  • Observing Employees And Events
  • Documenting Performance And Events
  • Initiating Employee Meetings
  • Making Appropriate Referrals
  • Managing Threatening Behavior
  • Taking Appropriate Action

What Security and Law Enforcement Can Do About Workplace Violence

  • What Pro‑Active Security Can Do
  • Forming A Security Committee
  • Designating A Security Director
  • Developing A Security Program
  • Conducting A Risk Assessment
  • Practicing Crime Prevention Through Environmental Design: CPTED
  • Developing Prevention And Response Strategies And Tactics
  • Developing A Documentation Procedure
  • Developing A Company-Wide Training Program
  • Coordinating Your Plan With Local Law Enforcement Agencies
  • Maintaining Liaison With Law Enforcement
  • Practicing Effective Inter-Department Communication
  • Sharing Information
  • Notifying Appropriate Persons
  • Conducting Pre-Employment And Incident Investigations
  • Investigating Threatening Calls
  • Investigating Threatening Behavior
  • Conducting Incident De-Briefing Meetings
  • Providing Escort Assistance
  • What Law Enforcement Can Do
  • Liaison Officers
  • Site Surveys
  • Violence And Premises Assessments
  • Non‑Violent Intervention
  • Referrals
  • What To Do Next

Workplace Violence Policies and Procedures

  • Workplace Violence Procedures: All Personnel
  • Crisis Management Team: Duties and Responsibilities
  • Security Director: Duties and Responsibilities
  • Department Leaders: Duties and Responsibilities
  • Crisis Management Plan
  • Bomb Threat Procedures: Management
  • Bomb Threat Procedures: Staff
  • Extortion Procedures: Management
  • Extortion Procedures: Staff
  • Media Relations Procedures: All Personnel
  • Robbery Procedures: Management
  • Robbery Procedures: Staff

Workplace Violence Forms

  • Review and Training Meeting Memo
  • Bomb Call Warning Form
  • Incident Log Form
  • Chronological Log of Events
  • Extortion Telephone Call Form
  • Coping with Crimes of Violence Training
  • Employee Personal Profile Form
  • Suspicious Incident Report Form
  • Suspicious or Threatening Telephone Call Form
  • Annual Training & Review Memo
  • Training Sign-In Form
  • Seminar Evaluation Form

TRAINING PROGRAM: Coping with Workplace Violence


Security Manual | ABR32MPM

Security Manual

The Security manual establishes and states the policies governing the company’s Security Program. These policies define management’s arrangements for managing operations and activities in the event of a major business interruption due to natural disaster event or a manmade act.  These top-level policies represent the plans or protocols for establishing quality Security procedures. The sample Security manual covers the topics to be addressed when establishing a Security program. This sample is intended only to provide an example of wording that might be used in a Security manual. This sample wording can be helpful in generating ideas for developing a manual for your own company.  However, Security policies should be drafted as appropriate and as necessary to accurately reflect your company’s Security Planning requirements. (36 pages, 8254 words)

The Security Manual is designed to help implement policies and procedures that will protect the company’s personnel, material assets and intellectual property, and which will insure a safe business environment for clients and company personnel. It assists the company in establishing minimum standards for the installation and operation of all security devices, and to implement procedures to both discourage crimes and to assist in the identification of individuals who commit such acts. This manual covers:



    • Internal Auditing
    • Personnel Investigations
    • Information Systems
    • Accounting
    • Disaster Recovery


    • Operations Department Organization Chart
    • Controller Responsibilities
    • Security Director Responsibilities
    • Office and Department Managers Responsibilities
    • Operations Staff Responsibilities
    • Management Representative
    • Internal communication
    • Review Input
    • Review Output


  • Ethical Standards
  • Integrity


    • Resources
    • Infrastructure
    • Internal Controls
    • Audit Findings
    • Authorization
    • Timing
    • Accuracy
    • Security Manager’s Manual
    • Forms Development & Control
    • Control of Records
    • Security Transactions
    • Referenced Procedures
    • Physical Security
    • Disaster Security
    • Information Security
    • Internal communication
    • General
    • Review Input
    • Review Output







Security Policies and Procedures Manual

What’s Included?

Security Policies and Procedures Manual

Learn how to protect and control your physical assets with a security plan and security policies and procedures manual, all easily editable in Microsoft Word. This downloadable security procedures manual template also includes instructions on intrusion protection, guard forces, and a guide to security investigation.

Do You Have Security Program In Place?

The purpose for developing and implementing a Security Program for your company is to identify and focus upon activities that are likely to create an unacceptable risk to your entity.  Your Security Program starts with a security plan that defines and implements reasonable preventive measures for every department, facility or function.  A security policies and procedures manual start with a security plan, which is not about being reactive and just responding to disastrous security events with a guard force or police unit.  Security guards cannot do it all.  If that happens your security program is failing. Developing a preventive security program involves a regular and continuous assessment of your organization’s vulnerabilities regarding activities threats:

  • Personnel
  • Customers and other persons
  • Assets and liabilities
  • Intellectual property
  • Equipment, supplies, and facilities
  • Policies and procedures
  • Legal obligations
  • Organizational structure

Developing and implementing a strategic Security Program is based upon critically assessing accessory functions for each office, facility, department and appropriate function within your company.  Continually assessing the risk of loss to each function and department within the company also requires continually identifying appropriate solutions to reduce projected losses to each function and department. This will involve the cooperation with, and delegation to, members within each office, function and department.

Download Free Sample Security Procedure Templates!

Security Survey

Your Security Policy and Procedures Manual will only be as good as your latest annual security assessment or survey. After each reassessment, your Security Director, and appropriate company officers within each function and department, will need to assign responsibility for the actual implementation of the company’s Security Program.

The Security Director may lead your security guards, but they will need to conduct an updated survey at least annually to continually evaluate the effectiveness of your security program. The survey can also be conducted by a qualified independent security firm, offering security consulting services.

A good security survey should identify and prioritize activities that create a marginally acceptable or unacceptable security risk to your company. It should continually assess the risk of loss and/or compromise of assets or information, identify — on a continuing basis — appropriate solutions to reduce the risk of loss in each area of company operations, and make recommendations to bring the program up to the current standards and insure that the security program is being implemented by each department.

The security survey will evaluate and make recommendations pertaining to:

  • Physical Security
  • Procedural Security
  • Technical Security
  • Security Guards
  • Information Security

Security Policies and Procedures

Security is the concept of providing protection, defense, safety and confidence by developing and implementing effective policies and   procedures.  Business security is about establishing minimum standards for the installation and operation of all security plans, devices, and procedures to both discourage crimes and to assist in the identification of individuals who commit such acts.  A Security Program does not address a specific regulation. The purpose of the Security Program is to define the policies and procedures for initiating and maintaining a safe and sound business environment.

In conjunction with your security program purpose and objectives, your policies and procedures should be reviewed.  Effective security plans, policies and procedures should be continually developed and maintained for each department, facility and function. These plans shall be in line with the critical and accessory functions to be fulfilled by that department, facility or function.

Each department, facility and function will need to assist in the continual development and implementation of policies and procedures identified during the security survey process, and shall be responsible for achieving the necessary results.

Your Guard Force Depends on It

All security planning policies and procedures should be designed according to appropriate corporate, business, and legal standards. These policies and procedures shall also be fully supportive of other company plans, goals and objectives.

All security policies and procedures must be written in a clearly defined and carefully constructed manner, and itemize specific objectives and concepts. The goal is to reduce the risks pertaining to industrial espionage, unauthorized access to offices and facilities, unauthorized access to electronic data and protection of employees and other persons.

The acquisition of any new or remodeled protective equipment, devices, systems or procedures should be subject to examination before purchase. This is to determine the extent of protection that such acquisition will provide to this plan. These acquisitions should support your security plan to the fullest extent.

A regular and continuous assessment of your organization’s security policies and procedures, its guard force, overall vulnerabilities, and actions is really the main point of a strong security program.  By focusing upon activities that are likely to create an unacceptable risk to your entity, you will be fulfilling the primary purpose for developing and implementing a Security Program – the safety of your people, assets, and business.

Easily Develop a Comprehensive Security Plan

The primary goals of any company are to provide goods and/or services that generate income and profits. Businesses accomplish these goals by providing effective customer service and by reducing losses due to internal and external forces. The Security Department is responsible for developing, implementing, and monitoring the company’s security plan and loss prevention program by utilizing clear and thorough security procedures.

The Security Policies and Procedures Manual uses a scientific model to help you understand the true scope of security & operations. By understanding the cause-and-effect relationship between your company’s policies and procedures and the likelihood of error and exposure to crimes, you can implement a comprehensive company-wide security plan that will significantly reduce your company’s risk.

Security Planning Procedures to Protect Your Assets

Accompanied by valuable forms and checklists.

Partial Listing:

  • Security Policies and Procedures Statements
  • Intro & Purpose of a Security Program
  • Security Functions of Personnel
  • Types of Security
  • Information Security
  • Emergency Operations Procedures
  • Disaster Response Procedures
  • Violence in the Work Place
  • Security Training Program
  • Documenting Investigations
  • Conducting Internal Investigations
  • Executive Protection Program

Download Free Sample Security Procedure Templates to see how easy it is to edit MS Word Templates to build your own security policy and procedure program that can help protect your business. View the complete table of contents and an actual sample procedure from the Security Policy and Procedures Manual.

Disaster Recovery Planning Manual

What’s Included?

Disaster Recovery Planning Manual

Be prepared for any emergency or disaster — natural or man-made — with this authoritative disaster guide. Use this step-by-step disaster guide to quickly produce an emergency and disaster management plan.  The Bizmanualz Disaster Planning manual includes prewritten disaster procedures, forms, and a sample business recovery plan to get you started fast.

Does Your Company Have a Disaster Plan?

Disasters like flood, fire, earthquake, and theft can strike your company at any time. Do you know where your employees would report if a disaster happened to you? Do you have an emergency plan in place?  Most businesses don’t.  If you don’t have a disaster recovery or continuity plan, odds are you’ll be out of business within a year.  Small businesses are especially vulnerable. Sure, you probably carry plenty of insurance but: (a) it could take 90 days — or longer! — to get paid; (b) if you don’t have a disaster plan, you’re basically starting over; and (c) how much business will you lose while you’re trying to figure out how to reopen?

Fortunately, there’s a better way. Prepare your business for:

  • Floods, hurricanes, tornadoes, and other natural disasters
  • Workplace violence
  • Computer system crashes
  • Power outages

Disaster Planning to Prepare For Disasters

Your recovery from a disaster is directly related to the level of detail you include in your disaster planning process.  Your small business recovery plan’s template effectiveness is therefore based on your attention to detail.  In order to be effective, your company’s disaster management and business recovery plan needs to contain:

  • The company’s philosophy, mission statement and goals regarding disaster management planning and business recovery.
  • Written and approved executive succession instructions.
  • The appointment of a temporary Disaster Management Executive Committee for the term of the emergency, who may also act in the absence of the company’s Board of Directors.
  • Clearly defined guidelines and scope of all disaster management and business recovery efforts, based upon a thorough risk-assessment exercise.
  • Clearly defined duties, authority and responsibilities for each employee classification, with designated primary and alternate department leaders and staff personnel to manage critical functions.
  • A business recovery plan (operations manual) for each office, department, facility and function within the company, and for essential service vendors.
  • Designated and equipped sites for assembly of personnel for each phase of the disaster management and business recovery effort.
  • A well-documented testing and evaluation process to be conducted at specified intervals, and at least annually.
  • A comprehensive training program for all personnel.

Written copies of the final Disaster Management Plan are then distributed to office and department leaders, including a complete list of all emergency response agencies and facilities.

Your Disaster Recovery Plan Outline

Your Disaster Recovery Policies And Procedures Plan could be the difference between a swift business recovery and a long, turbulent company recovery from disaster.  A Good Emergency Management Plan has a structure with five (5) major sections.  Your plan outline should include:

  1. Introduction to Disaster Management
  2. The Disaster Management Team
  3. Emergency Management
  4. Emergency Management Preparedness
  5. Disaster Management Governance

View free sample disaster procedure templates

1. Introduction to Disaster Management Planning

Addresses the procedure for the formulation of the Company’s policy and procedure mechanism relating to the disaster plan, an overview of the company’s concept of Disaster Planning, and the company’s statement of purpose regarding emergency activation of any of the measures included in the plan.

2. Disaster Management Team

Identifies the team members, their responsibilities, and authorities before, during and after an emergency.  Your disaster recovery will depend on how well your disaster recovery team members understand, and have practiced their roles.

  • Identify the individual members of the Disaster Management Executive Committee; assigns powers, authority and responsibilities to individual members; and provides for the termination of status.  Includes the appointment document, and the acknowledgement made by each Committee member.
  • Notification of Emergency Responsibilities. Team members must be notified of their duties, attending meetings and remain up-to-date regarding company policies.
  • Identify all personnel responsible for the initial and continuing research, development and implementation of the plan, establishes the formal notification and reporting structure for all members of the Disaster Management Team, describes the duties and responsibilities of all personnel and assigns appropriate levels of authority to those personnel.

3. Emergency Management

Emergency Management takes over when the disaster strikes.  Your disaster management team takes over for the duration of the emergency and assists in the business recovery operation.

  • Describes the alert scenario for differing levels of emergency, and the stages of emergency used to calculate the most effective response.
  • Identifies the Emergency Response Procedures that all employees must be able to identify, prioritize and act upon to diminish the impact of common events.
  • Addresses agreements for services and agencies responsible for coordinating disaster management and business recovery efforts in the community.
  • identifies the site of primary and secondary Centers of Operations, to be used in the event this plan is activated, an itemized list of supplies and equipment to be distributed to these centers of Operations, and itemized list of supplies and equipment to be stored at each office, and the itemized list of supplies and equipment to be stored at the storage site, if appropriate.
  • Contains the disaster management forms to be used by the company during an emergency activation of the plan.

4. Emergency Management Preparedness

  • Contains the Disaster Recovery Training Program, to be supplemented with vendor and related information as appropriate.  Including the testing and training requirements to be developed upon the Board’s approval of the plan.  This testing and training program has been developed to address the company’s entire staff regarding policies, procedures, equipment and other topics to be developed.
  • Describes the annual evaluation process to be conducted by each department. The annual report, to be issued by the Disaster Management Team Coordinators and approved by the Board, must address the status of each department regarding compliance with established policies and procedures, a projection regarding any new equipment, personnel, policies or procedures required for the coming year, and suggested changes to existing policies or procedures with accompanying rationale.
  • Contains each departments and offices recovery plan for resumption of normal services after the disaster.  This section includes identifying information on all personnel, equipment, facilities and supplies, disaster evacuation, assembly and notification procedures, and communications information.
  • Contains the LEADERS TRAINING GUIDE used to inform all personnel about the company’s DISASTER MANAGEMENT PLAN.
  • Provides for the storage of resolutions and succession documentation, and access control codes and keys for facilities.
  • Contains listing of the confidential information retained in a separate binder, and stored with the Disaster Management Plan. This is not to be included in copies of the Disaster Management Plan distributed to individual offices and departments.

5. Disaster Management Governance

Board resolution authorized by the Board, and insures the continuity of management and business operations by providing emergency operating policies and procedures, description of who may declare a disaster leading to the implementation of the plan, assignment of powers, reporting structure, responsibilities and authority for emergency action; provisions for removal of emergency conditions; and the description of locations and powers of temporary main offices.

The resolution signed by the Board’s Secretary upon the Board’s approval, authorizing The Disaster Management Plan as the company’s only plan, and authorizing the Disaster Management Team Chairpersons and Coordinators to carry out all provisions of the plan. The annual re-certification resolution of the Disaster Management Plan based on the recommendation from the Disaster Management Team Coordinators and the Disaster Management Team Chairpersons.

Learn How to Manage the Disaster Recovery Process

Your recovery from a disaster is directly related to the level of detail you include in your disaster planning process.  Your disaster recovery plan effectiveness is therefore based on your attention to detail, preparation, and leadership.  Save time researching laws, regulations, and standards.  Learn…

  • How to Manage Disaster Recovery Planning
  • How to Manage Emergency Services and Agreements
  • How to Manage Operations Centers
  • How to Manage Emergency Notifications
  • How to Manage Office and Department Recovery

Nobody Is Exempt from Disaster

The key to successful disaster recovery is having a tested, up-to-date disaster plan in place before disaster strikes. Use the manual’s proven scientific model to learn the true scope of the disaster recovery process within your company. Understand the cause-and-effect relationship between a company’s policies and operating procedures and the likelihood of your firm’s survival and recovery. Implement a comprehensive disaster plan and company-wide disaster management program that significantly reduces your company’s exposure to risk.

Who Will Benefit from the Disaster Planning Manual?

The small business recovery plan template is designed especially for those who are responsible for the organization’s safety and soundness: directors, executives, compliance officers, security directors, auditors, and operations managers. The Disaster Planning Manual is a strategic planning, training, and reference tool for helping you to decide what to do before, during, and after a business disruption.

Order your Disaster Recovery manual TODAY! This Disaster Planning Manual is downloadable, meaning all of the disaster documents come in easy-to-edit Microsoft Word templates.  Click here to view a free sample Disaster Recovery procedure and the manual’s Table of Contents.