Category Archives: Increase Customer Satisfaction

How Can Blogging Help Promote a Business?

Blogging carries with it a history of introspection, with bloggers writing about what is going on in their lives and organizations. For a business, one of the reasons for blogging is to attract and engage customers. Therefore, your business blog should contain posts with relevance to your customers, which will helps you serve and attract customers. That’s how blogging can help promote a business.

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What Are the Customer’s Requirements?

Finding the customer’s requirements is easy, right? I mean, all sales and marketing has to do is just ask the customer what is important to them, they tell you, and you have the requirements. If only it was that easy… Customer’s will provide you with an awful lot of information, ask for many features they think they want, and describe things that may not be realistic. Are these all requirements? Continue reading What Are the Customer’s Requirements?

Why Customer Satisfaction is Important in Business

No matter how much you want to please your customers, you will not please every one. That’s not news to anyone out there (I hope). While customer satisfaction is important in business, pleasing customers is especially difficult when there is no dialogue. Continue reading Why Customer Satisfaction is Important in Business

5 Ways Payment Speed and Efficiency Improve the Customer Onboarding Process

There are numerous crucial factors that can make or break your customer onboarding strategy, one of which is, of course, payment efficiency and effectiveness. Payment efficiency is not just about streamlining the payment process to reduce customer effort or improve customer satisfaction, it’s also about making sure that you get paid on time for your products or services in order to maintain productivity and preserve cash flow to resume normal operations on a daily basis. Continue reading 5 Ways Payment Speed and Efficiency Improve the Customer Onboarding Process

Listening to the Voice of the Customer

Here is the story of two companies and listening to the voice of the customer. One company, Company A, is struggling. It can’t seem to get potential customers to become actual customers. Sales and revenue are way down. The other company, Company B, is growing, even in this tough economy. Sales are up, and new customers are regularly signing on the dotted line. Continue reading Listening to the Voice of the Customer

Importance of Customer Feedback

Customer feedback is important to every organization and therefor, efforts should be taken to collect inputs for the corrective action process from external sources and from internal sources. In terms of external sources, how do you interface with your customers to collect information and customer feedback? Do you make it easy for them? Continue reading Importance of Customer Feedback