If you are trying to explain the importance of quality to management, then you need to explain it to management using the language of management — costs and return on investment. Crosby described the cost of quality as the cost of nonconformance. Juran, another quality guru, explained it as the cost of poor quality or the costs incurred as a result of poor quality. What Is the Cost of Poor Quality (COPQ)? Continue reading What Is the Cost of Poor Quality?
Quality management systems are commonly — and wrongly — viewed as a “necessary evil”. That is, your company’s top management feels a ISO QMS project won’t have an immediate and positive effect on the bottom line, but they’re going ahead with the project because “they’re making us do it!” This, along with many other Quality mistakes, are the reasons why such projects fail.
Customers demand consistency and quality — they need it to make informed purchase decisions. Learn why consistent quality is important to the future of your business. Continue reading Why is Consistent Quality Important?
If a company wants to obtain ‘ISO’ certification, it has to implement a quality management system conforming to ISO 9001. Here are the step to create your management system conforming to ISO 9001. Continue reading How Would You Implement a Quality Management System Complying with ISO 9001?
A business without quality management will experience a downward spiral, which will affect its business performance in the long-run. Thus, since no one goes into business planning to fail, it is vital to understand what strategies improve quality management and what you can do to make it your business culture. Continue reading What Strategies Improve Quality Management?
5S is an exceptional lean system, in theory. Where it often falls short is in the execution. Now, I’m not saying that for every benefit of Lean 5S system, there’s a drawback. As designed, it’s all good. But like they say, “There are at least two sides to every story.” What are the benefits of lean 5s system? Continue reading What Are the Benefits of Lean 5S System?
“I am here to audit you.” That phrase can strike fear in most of us, thanks in part to our good friends at the IRS. In the business world as well, those five words can send a chill down the spine of everyone from the Finance VP to the shipping department clerk. But it shouldn’t if you have a well run Audit process for Internal Audits. So what is an ISO audit process? Continue reading What is an ISO audit process?
There are seven Quality Tools you can and should use to understand and improve processes during a process improvement event. Each tool helps you identify sources of variation and aids in the analysis, documentation, and organization of the information, which leads to process improvement. What are those seven quality tools? Continue reading What Quality Tools Are Used for Process Improvement?
What Critical Quality Procedures do you need? Are you plagued by a tight money supply, a tight job market, stagnating production and a general crisis of confidence. Some of you are going about your business logically, methodically, and with a clear sense of direction and purpose. Will you be making great strides forward in the coming years? Among them are implementing or refining your key quality procedures. Continue reading Critical Quality Procedures