In the past, the Information Technology (IT) department delivered the systems. What is now required is for IT to move beyond a systems focus and coordinate with the people in your organization in what we call Business Process Management (BPM). IT is the medium that transforms ideas into intellectual property. Corporate strategy changes over time but always requires the alignment of people and processes in order to realize the mission of the organization. So what Is business process management? Continue reading What Is Business Process Management? – What is BPM?
Do you have a company office manual? Most small businesses do not, yet most large (fortune 500) companies do. What does that say about the importance of policies and procedures to your organization? One thing is clear, if you want to grow into a large enterprise, then eventually you will need a company office manual to provide the instruction and guidance your employees require. What is the purpose of an office manual? Continue reading What is the Purpose of an Office Manual?
Imagine what a professional football team would be like without an Effective Management System focused on a regimen of practice drills. Now take away their playbook and player statistics. What you have in this extreme scenario are highly talented (and perhaps overpaid) individuals participating in organized chaos. They might actually win a game or two, but in the long run, this team is doomed. Continue reading How to Build an Effective Management System
The ISO 9001 quality standard has a number of document requirements and specifically calls out 7.5.3 Control of Documented information. To understand what documents or a records are required (the new standard does not make a distinction) first let’s clarify what are documents and records.
Your end-to-end process design defines your organizations capability to deliver your vision. You’ll begin to see a number of gaps between your future state (the vision of where you want to go) and your current state (where you are today). These gaps will need to be closed and to do this we need to start action planning. Continue reading How to Use Action Planning to Achieve Your Vision
Corrective and Preventive Action are key elements to a Quality Management System (QMS) that is focused on Continual Improvement and Customer Satisfaction. Indeed, any ISO 9000 type QMS should have this type of focus, unfortunately many do not. Continue reading What’s the Difference Between Corrective Action and Preventive Action?
In order to maximize your competitive advantage you need to strengthen your whole supply chain (the extended supply chain) and turn it into a value chain. Continue reading How to Turn Your Supply Chain into a Value Chain
Your management system consists of business processes that interact with each other through documents and records. Yet in many companies the system appears to be functioning whether anything is documented or recorded. Can this be an effective management system? It depends on the process management maturity level of your organization. Continue reading Is Your Management System Delivering Improvement?