Does your organization talk about quality? Does it put quality concepts into practice in every aspect of the business, from design and development to product delivery? Is your firm practicing quality from top to bottom, from the chief executive to your newest hires? Commitment to quality starts at the top and flows from there throughout the organization. Whether management is sold on the notion of “quality in everything we do” or they’re not, the rest of the company follows suit. What is management’s commitment to quality? Continue reading What is Management’s Commitment to Quality?
In the old days of Kodachrome film (before digital cameras) ISO was used as a measure of how receptive your film is to light as indicated by the numbers – 100, 200, 400, 800 for film speed. A higher ISO number meant more sensitivity, but more noise or a larger grain in the resulting photo, which in turn required more light (longer shutter or wider f stop). Continue reading What Is ISO?
What Critical Quality Procedures do you need? Are you plagued by a tight money supply, a tight job market, stagnating production and a general crisis of confidence. Some of you are going about your business logically, methodically, and with a clear sense of direction and purpose. Will you be making great strides forward in the coming years? Among them are implementing or refining your key quality procedures. Critical quality procedures, what are they? Continue reading Critical Quality Procedures, What are They?
The Top 10 Quality Gurus are 10 Great Examples of Quality. Those of us in the quality disciplines all know about these people: Shewhart, Deming, Juran, Crosby, Ishikawa, Taguchi, and many others laid a solid foundation for quality practices in the 21st century and beyond. What are great examples of quality? Continue reading What Are Great Examples of Quality?
You have identified a problem, and you have made an immediate correction to fix it for now. How do you make sure the same problem doesn’t happen again? The goal of implementing corrective action is to identify and to address the root cause of problems so they don’t reoccur. This is why root cause analysis is the foundation of corrective action. Continue reading Why Root Cause Analysis Is the Foundation of Corrective Action
As the Quality Manager you are responsible for Quality Management System (QMS) compliance and strategies to improve quality management. In other words, you must manage all company-wide, quality policies, procedures, processes, programs, and practices, to assure the company of continuous conformance with appropriate standards and regulations. What are the top Quality Manager responsibilities? Continue reading What Are The Top Quality Manager Responsibilities?
As the world grows increasingly conscious of the necessity for sustainability, it’s crucial that businesses do their part by making environmental changes as well. However, to genuinely effect change and make a difference, companies need to entirely reinvent their core business processes and policies. Why should you make eco-conscious policies and procedures?
Sounds easy in principle, doesn’t it? Just plan your work and work your plan. So, why is “plan do check act” so difficult in practice? Using the Plan Do Check Act (PDCA) method is like climbing a hill: it starts out easy but gets harder the higher up you go. What Is Plan Do Check Act (PDCA)? Continue reading What Is Plan Do Check Act (PDCA)?
If your are Starting ISO Certification, you will be moving into implementation. You will need to have already established a Quality Management System (QMS) that meets the basic general requirements described in Clause 4, plus implemented the continual improvement processes described in Clause 9 and 10. Now is a good time to begin Implementing ISO 9001 Clause 5 & 7 Leadership. Continue reading How to Implement ISO 9001 Clause 5 & 7 Leadership and Resources
If you are trying to explain the importance of quality to management, then you need to explain it to management using the language of management — costs and return on investment. Crosby described the cost of quality as the cost of nonconformance. Juran, another quality guru, explained it as the cost of poor quality or the costs incurred as a result of poor quality. What Is the Cost of Poor Quality (COPQ)? Continue reading What Is the Cost of Poor Quality?