While many businesses have shifted their store from a physical one to online in hopes of grabbing a large audience’s attention, in any organization there exists a common set of core business processes that must exist for the organization to function properly. Small organizations start with a small set of five Core Business Processes, that are the critical business processes to every business, and then grow from there. Continue reading What Are the Top Ten Core Business Processes?
Corrective and Preventive Action are key elements to a Quality Management System (QMS) that is focused on Continual Improvement and Customer Satisfaction. Indeed, any ISO 9001 QMS should have this type of focus, unfortunately many do not. What’s the difference between corrective action and preventive action? Continue reading What’s the Difference Between Corrective Action and Preventive Action?
Lately, you may have heard the term ‘servant leadership’ being mentioned a lot when it comes to reading up on management best practices. As such, you may be wondering if it’s right for your team or business. This article is about how servant leadership can benefit your business or team. Below, we’ll go over what servant leadership means and how it can help your business overall. Continue reading How Servant Leadership Can Benefit Your Business or Team
In order to maximize your competitive advantage you need to strengthen your whole supply chain (the extended supply chain) and turn it into a value chain. Learn how to turn your supply chain into a value chain. Continue reading How to Turn Your Supply Chain into a Value Chain
Your management system consists of business processes that interact with each other through documents and records. Yet in many companies the system appears to be functioning whether anything is documented or recorded. Can this be an effective management system? It depends on the process management maturity level of your organization. How can management system be improved? Continue reading How Can Management Systems be Improved?
In the past, the Information Technology (IT) department delivered the systems. What is now required is for IT to move beyond a systems focus and coordinate with the people in your organization in what we call Business Process Management (BPM). IT is the medium that transforms ideas into intellectual property. Corporate strategy changes over time but always requires the alignment of people and processes in order to realize the mission of the organization. So what Is business process management? Continue reading What Is Business Process Management? – What is BPM?
Do you have a company office manual? Most small businesses do not, yet most large (fortune 500) companies do. What does that say about the importance of policies and procedures to your organization? One thing is clear, if you want to grow into a large enterprise, then eventually you will need a company office manual to provide the instruction and guidance your employees require. What is the purpose of an office manual? Continue reading What is the Purpose of an Office Manual?
Imagine what a professional football team would be like without an Effective Management System focused on a regimen of practice drills. Now take away their playbook and player statistics. What you have in this extreme scenario are highly talented (and perhaps overpaid) individuals participating in organized chaos. They might actually win a game or two, but in the long run, this team is doomed. Continue reading How to Build an Effective Management System
The ISO 9001 quality standard has a number of document requirements and specifically calls out 7.5.3 Control of Documented information. To understand what documents or a records are required (the new standard does not make a distinction) first let’s clarify what are documents and records.