Category Archives: Improve Business Processes

A Step-by-Step Approach to Business Process Management

Whether you are a manager in a large international corporation or run your own small business, chances are that business process management does rear its head in your everyday activities. Business process management (BPM for short) exists to ensure that employees, clients and other stakeholders reach a mutually satisfying business result in the shortest amount of time. Continue reading A Step-by-Step Approach to Business Process Management

What’s Your Plan to Document Process Procedures?

Your core business processes change in response to market forces, competition, regulations, customer demand, the economy, culture, personal beliefs, and many other factors. Business and organizational development is about business process change: not as in “process change — the event”, but “process change — the journey“. What’s your plan to document process procedures during your process journey? Continue reading What’s Your Plan to Document Process Procedures?

What Strategies Can Expand Your Construction Company?

Most construction companies content themselves with earning big profits, and that’s not necessarily a bad thing. But if you want your construction company to stand out and reach new heights, you need to be bold enough to take a few risks. What strategies can expand your construction company? Continue reading What Strategies Can Expand Your Construction Company?

What are Examples of a Lean Company?

A lot of companies are implementing a lean daily management system to develop a lean competitive advantage, but then question if what they are doing is really lean. Some people think applying lean is like applying six sigma. But, Lean is not like six sigma. So how do you know when you have gotten lean? In other words, what are examples of a lean company? Here are ten simple ways to tell how lean you really are. Continue reading What are Examples of a Lean Company?

What Are the Top Ten Core Business Processes?

While many businesses have shifted their store from a physical one to online in hopes of grabbing a large audience’s attention, in any organization there exists a common set of core business processes that must exist for the organization to function properly. Small organizations start with a small set of five Core Business Processes, that are the critical business processes to every business, and then grow from there. Continue reading What Are the Top Ten Core Business Processes?

What are the Advantages and Disadvantages of Mystery Shopping?

It’s no secret that brick-and-mortar retailers have been suffering in the past few years due to majority of consumers transitioning to online shopping. Ecommerce is different from traditional retailing. In order to survive as a retailer, it’s important to invest in the right assets that can help fuel your business’ growth.  What are the advantages and disadvantages of mystery shopping? Continue reading What are the Advantages and Disadvantages of Mystery Shopping?

What are the Benefits of Revenue Management?

Revenue management helps increase revenue when the demand for products in high-priced markets are higher than the supply. This means that when a customer comes into a store and sees a product that they want, but is priced too high for their budget, they may be willing to pay more if the store uses revenue management techniques. What are the benefits of revenue management? Continue reading What are the Benefits of Revenue Management?

How Do You Effectively Manage a Call Center?

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have a serious impact on productivity. How do you effectively manage a call center? Continue reading How Do You Effectively Manage a Call Center?

What Comes After Lean Manufacturing?

Lean is a journey. If you’re like most companies, your lean journey starts in manufacturing with something simple like a 5-S program and then moves on to more difficult lean tools like analyzing your value streams and then eventually reorganizing your whole supply chain. This is all great stuff but when are you done? What comes after lean manufacturing?

Continue reading What Comes After Lean Manufacturing?