April 20, 2022

What are the Advantages and Disadvantages of Mystery Shopping?

It’s no secret that brick-and-mortar retailers have been suffering in the past few years due to majority of consumers transitioning to online shopping. Ecommerce is different from traditional retailing. In order to survive as a retailer, it’s important to invest in the right assets that can help fuel your business’ growth.  What are the advantages and disadvantages of mystery shopping?
April 19, 2022

What are the Benefits of Revenue Management?

Revenue management helps increase revenue when the demand for products in high-priced markets are higher than the supply. This means that when a customer comes into a store and sees a product that they want, but is priced too high for their budget, they may be willing to pay more if the store uses revenue management techniques. What are the benefits of revenue management?
April 6, 2022

How Do You Effectively Manage a Call Center?

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have a serious impact on productivity. How do you effectively manage a call center?
March 30, 2022

What Comes After Lean Manufacturing?

Lean is a journey. If you’re like most companies, your lean journey starts in manufacturing with something simple like a 5-S program and then moves on to more difficult lean tools like analyzing your value streams and then eventually reorganizing your whole supply chain. This is all great stuff but when are you done? What comes after lean manufacturing?
March 16, 2022

What Questions Are Used for a Process Audit?

A process audit is focused on determining process effectiveness and the ability to achieve planned results. Do you know what questions are used for these?
February 13, 2022

How Do You Simplify Complex Processes and Procedures?

Don't go into long explanations or try to dispense too much information. Complexity is an enemy of consistency and quality.
January 26, 2022

How to Create a Lean Competitive Advantage

A lean competitive advantage comes from mastering lean.
January 19, 2022

What Is the Process Approach to Business Process Management?

Business process management (BPM) uses the process approach to achieve planned results and your strategic vision. Does your company do this effectively?
January 10, 2022

What Does Continuous Improvement Mean in Manufacturing?

Even though external influencing factors are improving for manufacturing, successful companies are constantly looking for ways to refine the production process. Manufacturers can increase efficiency even more this year. What does continuous improvement mean in manufacturing?