Category Archives: Improve Business Processes

What are the Advantages and Disadvantages of Mystery Shopping?

It’s no secret that brick-and-mortar retailers have been suffering in the past few years due to majority of consumers transitioning to online shopping. Ecommerce is different from traditional retailing. In order to survive as a retailer, it’s important to invest in the right assets that can help fuel your business’ growth.  What are the advantages and disadvantages of mystery shopping? Continue reading What are the Advantages and Disadvantages of Mystery Shopping?

What are the Benefits of Revenue Management?

Revenue management helps increase revenue when the demand for products in high-priced markets are higher than the supply. This means that when a customer comes into a store and sees a product that they want, but is priced too high for their budget, they may be willing to pay more if the store uses revenue management techniques. What are the benefits of revenue management? Continue reading What are the Benefits of Revenue Management?

How Do You Effectively Manage a Call Center?

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have a serious impact on productivity. How do you effectively manage a call center? Continue reading How Do You Effectively Manage a Call Center?

What Comes After Lean Manufacturing?

Lean is a journey. If you’re like most companies, your lean journey starts in manufacturing with something simple like a 5-S program and then moves on to more difficult lean tools like analyzing your value streams and then eventually reorganizing your whole supply chain. This is all great stuff but when are you done? What comes after lean manufacturing?

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What Questions Are Used for a Process Audit?

What good is a business process that is unable to deliver the planned result? The PDCA process approach is used for business process planning, Business Process Management (BPM), and for business process auditing as well. A process audit is focused on determining process effectiveness and the ability to achieve planned results. What questions are used for a process audit? Continue reading What Questions Are Used for a Process Audit?

How Do You Simplify Complex Processes and Procedures?

There are many reasons why process and procedures become too complex. Many revolve around “too much”, “too many”, or “I don’t know what you’re talking about.” Reducing the complexity of process and procedure is simple. How do you simplify complex processes and procedures? Continue reading How Do You Simplify Complex Processes and Procedures?

How to Create a Lean Competitive Advantage

There are many ways to build a competitive advantage, but using Lean will get to the core of your business and its ability to generate cash efficiently. Lean thinking is not a set of tools, a set of procedures to follow, or a series of logical steps. Lean is a thought process, a culture, and belief system. So the most important thing is how to change the thinking in your organization so that lean happens. This article is about how to create a lean competitive advantage.

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What Is the Process Approach to Business Process Management?

Business process management (BPM) uses the process approach to achieve planned results, objectives, and your strategic vision. If you manage what you measure, then the process approach to business process management is the method used to determine what to measure, monitor, and take action on as you define your business processes. What is the process approach to business process management? Continue reading What Is the Process Approach to Business Process Management?

What Does Continuous Improvement Mean in Manufacturing?

Even though external influencing factors are improving for manufacturing, successful companies are constantly looking for ways to refine the production process. Manufacturers can increase efficiency even more this year. What does continuous improvement mean in manufacturing?

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Why Every Business Needs a Franchise System

The franchise model is one of the most successful business models in history. One of the reasons for this success is that franchisees are given a blueprint to follow with processes and procedures that create consistency, reliability, and predictability. That is why every business needs systems like a franchise. Continue reading Why Every Business Needs a Franchise System