Purchasing Procedure AS9100 | AQP1220

Purchasing Procedure AS9100

The Procurement Procedure AS9100 defines methods to be used for procuring aircraft materials, supplies, and services at the company. The aerospace procedure applies to procurement of all inventory items, suppliers, engineering materials and components, subcontracted services, and capital equipment for all departments within the company. (8 pages, 1651 words)

Purchasing AS9100 Responsibilities

All Employees requiring products or services for production of the Company’s products must complete purchase requisitions specifying items for purchase and obtain required approvals.

The Procurement Manager is responsible for evaluating suppliers, maintaining raw material inventories, placing orders with approved suppliers, negotiating pricing with suppliers, and forwarding all paperwork to Accounts Payable for external provider/shipper payment.

Accounts Payable is responsible for payment of invoices only after satisfactory completion or delivery of goods/services has been made.

The Quality Assurance Manager is responsible for ensuring inspection requirements are included on Purchase Orders where needed.

Warehouse Personnel are responsible for receiving and, where necessary, inspecting materials and forwarding related paperwork to the Procurement Manager.

Purchasing AS9100 Definitions

Manufacturing aid – Something (a tool, technique, method, chemical, etc.) that helps facilitate the manufacturing process but is not included in the final product.

Material – Elements, constituents, or substances of which something is composed or can be made, including, but not limited to, raw and processed material, parts, components, assemblies, fuels, and other items which may be worked into a more finished form in performance of a contract.

Part – Component or assembly of components in a system; material item purchased or fabricated from raw material and not normally handled as part of an assembly.

Procure – Get possession of; obtain through particular care and effort.

Purchase – Acquire by financial transaction; “purchasing” can be taken to mean leasing and other ways of obtaining materials or services (e.g., bartering).

Rotable – Can be repeatedly restored to a fully serviceable condition and reused over the normal life cycle of the parent equipment to which it is related (e.g., a reconditioned electric motor).  Such items have a repair lead time as well as a procurement lead time and normally have a serial number that is retained throughout the item’s life, regardless of the extent of replacement of its component parts.

Service – Type of task performed by a service provider for a service consumer; actual product that a customer uses (e.g., phone service); results generated by activities at the supplier/customer interface and by supplier’s internal activities to meet customer requirements.

Subcontract – Agreement, entered into by a prime contractor, calling for supplies or services required solely for the performance of the prime contract or another subcontract; agreement between contractor and another entity to fulfill part of the contractor’s requirements.

Supply – Quantities of products and/or services sellers are willing to offer at various prices at a given time and place.

Purchasing Procedure AS9100 Activities

  • Order Determination and Requisition
  • Order Placement
  • Purchasing Recordkeeping and Matching
  • Purchasing Review

Aerospace References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. Quality Procedures
  • AQP1020 INTERNAL AUDITING
  • AQP1030 CONTROL OF NONCONFORMING OUTPUTS
  • AQP1040 NONCONFORMITY AND CORRECTIVE ACTION
  • AQP1060 MANAGEMENT REVIEW
  • AQP1100 DESIGN & DEVELOPMENT
  • AQP1110 DESIGN CHANGES
  • AQP1120 EXTERNAL PROVIDER EVALUATION
  • AQP1210 RECEIVING AND INSPECTION

Purchasing Procedure AS9100 Forms

 

Aerospace Competence Awareness Procedure AS9100 | AS1070

AS9100 Competence Awareness Procedure

The Aerospace Competence Awareness Procedure AS9100 ensures that all aerospace employees are competent, trained in the latest quality principles and techniques, and continually upgrading their knowledge and skills.

The AS9100 Competence Awareness Procedure outlines the methods and responsibilities for ensuring the competence of aerospace personnel performing work that affects the quality of the company’s products and/or services based on their education, training, skills, and experience. The procedure applies to all company personnel. (10 pages, 2444 words)

Competence Awareness AS9100 Responsibilities:

Managers are responsible for defining the minimum aerospace competency requirements for positions under their supervision and for assuring that employees meet those competency requirements.

The Human Resources Manager is responsible for maintaining a training and competence record for every employee.

Department Managers are responsible for ensuring the competence of their employees and for working with HR to develop individual training plans and aerospace competency requirements.

AS9100 Competence Awareness Procedure Activities

  • New Aerospace Employee Selection
  • New Aerospace Employee Orientation
  • Aerospace Employee Development Planning
  • Ongoing Aerospace Training
  • Aerospace Training Effectiveness
  • Aerospace Competence Documented Information
  • Aerospace Employee Performance Appraisals
  • Aerospace Employee Awareness

AS9100 References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. Aerospace Quality Procedures
  • AQP0500 SITUATIONAL ANALYSIS
  • AQP1000 DOCUMENTED INFORMATION CONTROL
  • AQP1060 MANGEMENT REVIEW
  • AQP1130 PREPRODUCTION PLANNING

Statutory/regulatory requirements

  • USC Title 29 (Labor) Chapters 23 (Worker Adjustment and Retraining Notification), 29 (Workers Technology Skill Development), and 30 (Workforce Investment Systems) – USA.

Competence Awareness AS9100 Forms

 

Design Change Procedure AS9100 | AQP1110

Aerospace Design Change Procedure AS9100

The Design Change Procedure AS9100 outlines the procedure for requesting changes to company products or processes and implementing those changes. The aerospace design change procedure also assures orderly, controlled, and effective changes to every aspect of the design of the company products. (4 pages, 867 words)

A design change procedure starts with a request. Typically, a request for design change will either come from the customer or from within the company. As a rule, customers will formally submit design change requests, supplying the necessary supporting documents (technical drawings, specification data, flow diagrams, etc.). In the case of the latter, changes to design may come about as a result of product design & development testing or in production.

Design Change AS9100 Responsibilities

Design Engineers are responsible for ensuring that all product design changes are recorded, communicated, and implemented; the department is also responsible for evaluating change requests and determining appropriate responses.

Document Control or an individual designated by Management is responsible for assuring that obsolete/superseded documents are removed from the work environment and only current revisions of necessary documents are available at point of use.

Design Change Procedure AS9100 Activities

  • Request for Design Change
  • Engineering Change Notice
  • Change Design & Development, Review, Verification, Validation and Testing

Aerospace References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. Quality Procedures
  • AQP1000 DOCUMENTED INFORMATION CONTROL
  • AQP1090 PROJECT PLANNING
  • AQP1100 DESIGN AND DEVELOPMENT
  • AQP1130 PREPRODUCTION PLANNING
  • AQP1140 MANUFACTURING CONTROL
  • AQP1160 EXTERNAL PROPERTY CONTROL
  • AQP1190 CUSTOMER SATISFACTION
  • AQP1220 PURCHASING

Design Change Procedure AS9100 Forms

 

External Property Control Procedure AS9100 | AQP1160

External Property Control Procedure AS9100

The External Property Control Procedure AS9100 defines the methods to be used to identify, verify, protect, and safeguard customer property while it is in the company’s control. The procedure applies to any items supplied by aerospace customers, including aircraft components and materials supplied for inclusion in products, tooling and fixtures used in manufacturing and inspection processes, and intellectual property. (4 pages, 662words)

External Property Control Procedure AS9100 Responsibilities

Customer Service is responsible for notifying Production and Purchasing of the customer’s intent to supply materials during the quotation and contract review processes and coordinating delivery of customer supplied materials.

Inventory Control is responsible for identifying items as coming from or belonging to the customer, keeping those items segregated from other production materials/tools, and maintaining control of customer inventory.

Production or Engineering is responsible for managing customer supplied tooling and fixtures.

Engineering is responsible for managing and safeguarding customer’s or external provider’s intellectual property.

External Property Control AS9100 Definition

Intellectual property – Creation(s) of intellect having commercial value, including copyrighted (e.g., literary or artistic works) and ideational property (e.g., patents, appellations of origin, business methods, and industrial processes).

External Property Control Procedure AS9100 Activities

  • Receipt, Inspection, and Stocking of Customer Supplied Items
  • Intellectual Property
  • Unsuitable or Missing Items
  • Ongoing Control

AS9100 References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. Aerospace Quality Procedures
  • AQP1000 DOCUMENTED INFORMATION CONTROL
  • AQP1030 CONTROL OF NONCONFORMING OUTPUTS
  • AQP1150 IDENTIFICATION AND TRACEABILITY
  • AQP1210 RECEIVING AND INSPECTION

External Property Control AS9100 Forms

  • Materials Return Notice
  • Customer File (database)
  • External Provider File (database)
  • External Property Tooling/Fixture File (database)
  • External Property Log

 

Internal Audit Procedure AS9100 | AQP1200

AS9100 Internal Audit Procedure

When auditing an aerospace business process it is important to determine how much process planning has gone into the creation of the process and the system of processes that it belongs to. Many aircraft manufacturers appear to combine their business processes together with little systems planning, that it is no wonder why it is hard to achieve planned results.

Business process planning means that each element of the process has been determined. As an AS9100 auditor, we want to understand how much the process participants (employees) understand about their process. The AS9100 Internal Audit Procedure describes the company’s Internal Audit process. The procedure applies to all operations affecting or affected by the company’s QMS. (8 pages, 2479 words)

AS9100 Internal Audit Procedure Responsibilities

The Lead Auditor is responsible for managing the Internal Audit process, developing, and managing the Company’s Internal Audit program, and supervising Audit Team members. The Lead Auditor is also responsible for reporting the Audit Team’s findings to top management.

Internal Auditors are responsible for conducting complete, detailed, and objective Internal Audits and reporting their findings in an objective manner.

All Employees are responsible for cooperating with Internal Auditors during the audit process and for taking appropriate actions, where required, to correct nonconformities found during the audit.

Internal Audit Procedure Definitions

Audit checklist – A list of questions designed to provide guidance and ensure consistency of audits.

Audit plan – Description or outline of the purpose, scope, objectives and activities of an audit.

Audit program – Annual schedule of audits to be accomplished, summarizing areas to be audited and listing auditors (also known as an “audit schedule”).

Auditee – Organization, area, function, or department being audited.

Auditor – Individual who carries out an audit; specifically, one who is qualified and authorized to perform all or part of an audit by way of training and experience.

Lead Auditor – One who supervises an Audit Team (consisting of the Lead and at least one other Auditor) before and during an audit and for reporting and corrective actions after the audit; also, an individual qualified and authorized to manage and direct an audit by way of advanced training and/or significant experience.

A Lead Auditor should have a thorough understanding of audit principles and application of auditing techniques. He/she must be capable of organizing and directing audits, reporting audit findings, and evaluating planned and implemented corrective actions. The Lead Auditor should have also taken part in at least two audits as a qualified auditor (not provisional) before assuming the Lead Auditor position.

Major Nonconformity – Audit conclusion, supported by objective evidence, identifying a condition that is detrimental to the integrity of the product or service or where there is a probability of significant adverse impact on the Company’s QMS; a system breakdown, or failure to meet a requirement; a condition resulting in a product failure for its intended purpose.

Minor Nonconformity – Audit conclusion, supported by objective evidence, identifying a single instance or condition of a system failure or lapse to meet a requirement.

Objective evidence – Qualitative or quantitative information, records, or statements of fact supporting Internal Audit findings.

Observation – Audit conclusion, not supported by evidence, identifying a potential weakness in the QMS; may also be a positive note concerning the QMS.

Provisional auditor – One who may have received auditor training but has little to no auditing experience; cannot conduct a quality audit without Lead Auditor supervision.

Quality Management System (QMS) – the system used to ensure the delivery of a quality product.

Sampling – Selecting a number of items from within a population, for making inferences about the population.

Internal Audit Procedure AS9100 Activities

  • AS9100 Internal Audit Program (Schedule)
  • Aerospace Internal Audit Planning
  • Conducting the AS9100 Internal Audit
  • AS9100 Internal Audit Reporting
  • AS9100 Internal Audit Follow-Up

Aerospace References

  1. AS9100:2016 Rev D, “Quality Management Systems – Audit Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. AS9101:2016 Rev F, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Oct., 2016.
  3. AS9100 Quality Procedures
  • AQP1040 NONCONFORMITY AND CORRECTIVE ACTION
  • AQP1060 MANAGEMENT REVIEW
  • AQP1070 COMPETENCE AND AWARENESS

Internal Audits Procedure AS9100 Forms

Job Descriptions Procedure AS9100 | AS1030

Job Descriptions Procedure AS9100

The Job Descriptions Procedure AS9100 provides methods for the preparation and format of your aerospace job descriptions. The quality procedure applies to all hiring managers and the Human Resources department. (8 pages, 1391 words)

Hiring managers should be responsible for initiating drafts or changes to existing job descriptions. Whenever practical, supervisors should interact with other employees – managerial and non-managerial – when developing or reviewing descriptions in order to better ensure accurate, clear, and meaningful job descriptions.

AS9100 Job Descriptions Responsibilities:

The Human Resources Manager is responsible for assuring that current job descriptions are developed and maintained for all company positions and meets all pertinent legal requirements.

Supervisors are responsible for defining competencies and creating job descriptions for all positions within their respective scopes of responsibility.

The Human Resources Manager is responsible for assisting hiring managers in composing job descriptions that comply with requirements.

AS9100 Job Descriptions Definition:

Disability – Under the ADA, a disability is defined as a “physical or mental impairment that substantially limits one or more major life activities, such as seeing, hearing, speaking or working, etc.” Illiteracy is even covered if caused by a physical or mental disorder.

Job Descriptions Procedure AS9100 Activities

  • Job Description Preparation
  • Job Description Format and Content
  • Job Description Approval and Distribution
  • Review of Job Descriptions

Job Descriptions Procedure AS9100 Forms

 

Monitoring Measuring Resources Control Procedure AS9100 | AQP1170

AS9100 Monitoring Measuring Resources Control Procedure

The Control of Monitoring Measuring Resources Procedure AS9001 establishes methods for using aerospace calibration equipment, and maintaining monitoring and measuring devices, as well as associated quality record-keeping. The procedure applies to aerospace personnel performing measurement systems analysis, monitoring and measurement activities, and the monitoring and measuring devices needed to provide evidence of conformity of product to determined requirements. (12 pages, 1919 words)

Monitoring Measuring Resources Control Procedure AS9100 Responsibilities

The Quality Management is responsible for the measuring instrument (device) calibration program.

The Purchasing Manager and the Quality Assurance Manager are responsible for ensuring subcontractor monitoring and measuring systems are adequate to assure compliance with safety and quality requirements.

All Employees are responsible for verifying that instruments they use to monitor processes or measure items are within their calibration periods and for ensuring that such instruments are capable of measuring to required accuracy/tolerances.

AS9100 Monitoring Measuring Resources Control Procedure Definitions

Calibration – Comparison of a measurement standard or instrument of known accuracy with another standard or instrument to detect, correlate, report, or eliminate by adjustment any variation in the accuracy of the item being compared.

Calibration period – Period during which a certified calibration is valid (e.g., measuring equipment calibrated in March and certification expires in March of next year, calibration period = twelve months).

Gage R&R – Gage Repeatability and Reproducibility study determines whether the employees are consistent in their measurements of the same part (repeatability) and whether the variation between employees is consistent (reproducibility). Usually consists of 3 appraisers, measuring 10 randomized samples, and 3 trials for a total of 270 measures.

Measurement Systems Analysis – MSA determines the variation present within the measurement system that may influence measurement outcomes. Various factors are considered including: accuracy/bias, resolution/discrimination, linearity, stability, gage R&R.

Monitoring – Routine measurement or observation of monitoring/ measuring equipment, to check its functionality.

Monitoring and measuring resources – People and devices used to collect data and measure, gauge, test, inspect, or otherwise examine items to determine their compliance with specifications.

Reference standard – Standard of the highest order of accuracy in a calibration system, establishing basic accuracy values for that system; typically traceable to a recognized standards body like NIST (USA) or INMS (Canada).

Traceability – The ability to relate individual measurement results to national standards or nationally accepted measurement systems through an unbroken chain of comparisons.

Working standard – Designated standard used in calibration as a medium for transferring the basic value of reference standards to lower echelon measuring and test equipment.

AS9100 Monitoring Measuring Resources Control Procedure Activities

  • Monitoring and Measuring-Employee Requirements
  • Storage, Handling, and Maintenance
  • Aerospace Calibration System
  • Out-of-Tolerance Conditions
  • Control of Subcontractor Calibration
  • Test Software

Aerospace References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. ISO 10012:2003, “Measurement Management Systems – Requirements for Measurement Processes and Measuring Equipment”, ISO.
  3. ANSI/NCSL Z540, American National Standard for Calibration – see details at http://www.ncslinternational.org.
  4. Quality Procedures

Control of Monitoring-Measuring Resources Procedure AS9100 Forms

  • AS9100 Calibration Document Form
  • AS9100 Calibration Database Form
  • AQP1170-1 or other record of validity of previous measuring result if measuring equipment does not conform to requirements.
  • Basis of equipment calibration/verification when no national or international measurement standard exists.
  • Calibration certificates, labels, stickers, etc., from calibration laboratories.

 

Nonconformity and Corrective Action Procedure AS9100 | AQP1040

Nonconformity and Corrective Action Procedure AS9100

The Nonconformity and Corrective Action Procedure AS9100 outlines the responsibilities and methods for identifying causes of nonconformities in the QMS, initialing corrective actions, and performing follow-up to ensure that those corrective actions have been effective in eliminating the nonconformity. The Nonconformity and Corrective Action Procedure AS9100 applies to all QMS nonconformities. (6 pages, 1477words)

When it is determined that corrective action is required, such action should begin with an AS1250-1 CORRECTIVE ACTION REQUEST (or CAR). Department management, the Quality Assurance Manager, or Top Management may initiate such a request. Every CAR should include a description of the problem, observation, or nonconformity and indicate when and where it was observed. The completed AS1250-1 should be submitted to the Quality Assurance Manager, who should assign a CAR number and enter the request in the AS1250-2 CORRECTIVE ACTION LOG.

Nonconformity and Corrective Action AS9100 Responsibilities:

The Quality Assurance Manager is responsible for ensuring that the corrective action procedures are accurate, understood, implemented effectively. and reported at Management Review Meetings.

All Employees are responsible for investigating and recording the cause(s) of nonconforming conditions when assigned and implementing the corrective actions determined by this procedure.

Nonconformity and Corrective Action AS9100 Definitions:

CAR – Corrective action request (or report).

Conform – Be in agreement; act according to prevailing standards or customs.

Correction – Action taken to rectify/repair a known nonconformity.

Corrective action – Act of eliminating the root cause of a known nonconformance, defect, or other undesirable situation to prevent its recurrence.

Nonconformity – output not conforming to a standard or specification; something that falls outside of defined critical limits; also known as “nonconformance” and includes complaints.

Root cause – Ultimate, or initiating, cause of an effect; usually identified through an exercise known as “root cause analysis”.

Nonconformity and Corrective Action Procedure AS9100 Activities

  • Determining the Need for Corrective Action in AS9100
  • Initiating Corrective Action in AS9100
  • Investigating The Cause
  • Taking Corrective Action in AS9100
  • AS9100 Verification and Closure
  • Corrective Action Process Review

AS9100 References:

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  1. Quality Procedures
  • AQP1020 INTERNAL AUDITS
  • AQP1030 CONTROL OF NONCONFORMING OUTPUT
  • AQP1060 MANAGEMENT REVIEW

Nonconformity and Corrective Action AS9100 Forms

Receiving Inspection Procedure AS9100 | AQP1210

Receiving Inspection Procedure AS9100

The Receiving Inspection Procedure AS9100 outlines the steps for receiving aircraft materials, components, parts, finished goods, etc., and their disposition. The aerospace receiving inspection policy applies to receipt of all incoming items. (5 pages, 1290 words)

Where the supplier and the company have a “direct-to-stock” agreement in place (e.g., supplier history of satisfactory quality), Receiving should move incoming items directly to their appropriate storage area(s).

Receiving should not place parts, components, supplies, etc., into inventory unless they are found to conform to specified requirements, unless they are released under positive recall or are DTS items.

Receiving Inspection AS9100 Responsibilities

Warehouse Personnel are responsible for receiving materials; inspecting for correct items, quantities, and possible damage/nonconformity; stocking items; and forwarding paperwork to the Procurement Manager.

Accounts Payable is responsible for paying invoices.

The Procurement Manager is responsible for reviewing receiving/inspection documentation, contacting vendors in case of damaged shipments or discrepancies, and forwarding documentation to Accounts Payable.

The Quality Assurance Manager is responsible for conducting detailed examinations of incoming materials when required; recommending acceptance or rejection of goods to the Procurement Manager; and review, analysis, and reporting of receiving/inspection data.

Receiving Inspection AS9100 Definitions

Certificate of Analysis (C of A) – External providers written statement, authorized by contract or purchase order, certifying that supplies or services comply with contract requirements based on quantitative instrumented physical or chemical analysis of representative samples taken from the shipment accompanying the certificate.

Certificate of Conformance (C of C) – External providers written statement, authorized by contract or purchase order, certifying that supplies or services comply with contract requirements, signed by a responsible individual, and displaying part number and version number, buyer’s purchase order (PO) number, PO date, and PO revision number. Also called “Certificate of Compliance”.

Direct-to-stock (DTS) – Parts/supplies placed directly into stock without inspection; done to reduce duplicate inspections and where a vendor has a history of providing satisfactory quality.

Positive recall – Where incoming product is released for urgent production purposes prior to verification, it is positively identified and recorded in order to permit immediate recall and replacement in the event it is found not in conformance to specified requirements.

Receiving Inspection Procedure AS9100 Activities

  • Receiving and Stocking
  • Detailed Quality Inspection
  • Aerospace Items Received on Certificate of Conformance (C of C) or Certificate of Analysis (C of A)
  • Receiving Inspection Review

Aerospace References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. S. Federal Aviation Administration (FAA) Advisory Circular (AC) 20-154. This advisory circular (AC) provides guidance and information for incorporation into operators’ existing receiving/inspection systems to help prevent the introduction of unairworthy parts into inventories.
  3. Quality Procedures
  • AQP1030 CONTROL OF NONCONFORMING OUTPUTS
  • AQP1040 NONCONFORMITY AND CORRECTIVE ACTION
  • AQP1060 MANAGEMENT REVIEWS
  • AQP1120 EXTERNAL PROVIDER EVALUATION
  • AQP1220 PURCHASING

Receiving Inspection Procedure AS9100 Forms

 

Sales Order Procedure AS9100 | AS1060

Sales Order Procedure AS9100

The Sales Order Procedure AS9100 summarizes the preparation of documents, paperwork flow, and responsibilities by individuals and departments for processing aerospace orders. This procedure is not intended to be all inclusive; therefore, each individual involved in the sales order process will be responsible for determining that all required and necessary activities and documents are properly completed.

The procedure applies to all individuals and departments involved with the sales process, especially Sales, Customer Service, and Accounting. (8 pages, 1399 words)

Sales Order AS9100 Responsibilities:

The Sales Manager is responsible for initiating the sales process and for obtaining, providing, and reviewing all documents and information from a customer in order to complete the sales order.

Customer Service Representatives are responsible for reviewing sales orders to ensure requirements are adequately defined, that the order is consistent with the quotation if one was provided, and that the company has the capability of meeting the defined requirements.

Accounts Receivable is responsible for facilitating financing of customers and approving terms of all sales in accordance with company policies.

Sales Order AS9100 Definition:

Sales representative – Person (irrespective of title) who communicates with the customer regarding the sale of the company’s products or services

Sales Order Procedure AS9100 Activities

  • Starting the Sales Process
  • Customer Service
  • Credit
  • Internet Orders
  • Changes to Orders

Sales Order Procedure AS9100 Forms

 

Customer Product Requirements Procedure AS9100 | AQP1050

Customer Product Requirements Procedure AS9100

The Customer Product Requirements Procedure AS9100 describes the methods used to determine aerospace customer requirements for aircraft products and services. The procedure ensures the company has the ability to meet these requirements before committing to the customer.

This procedure applies to Customer Service Representatives and Sales personnel responding to inquiries from customers regarding products or services. This also applies to the Manufacturing Manager, the Engineering Manager, the Service Manager, and the Procurement Manager supporting Customer Service Representatives in the Quotation Process. (6 pages, 1360words)

Customer Product Requirements AS9100 Responsibilities:

Customer Service Representatives are responsible for coordinating the quotation process and preparing the Quotation.

The Engineering Manager is responsible for preparing cost estimates for new or modified existing products.

The Manufacturing Manager is responsible for providing lead times and reviewing the cost estimate for reasonable labor costs.

The Procurement Manager is responsible for obtaining cost estimates for materials, supplies and subcontracted services if required.

The Service Manager is responsible for providing cost estimates for service requirements.

The Marketing Manager is responsible for developing product and service content for publication (e.g., brochures, letters, advertising, web-based material).

Customer Product Requirements AS9100 Definitions:

Budgetary estimate – Rough estimate of project costs, usually expressed as a range, which is finalized once the contract is awarded.  A budgetary estimate is used when the cost to the Company to generate a firm contract amount is high in comparison with the contract amount and the likelihood of receiving the contract.

Customer requirements – Customer needs translated into technical requirements for the product or service; customer wants in stated or implied terms.

Request for Proposal (RFP) – an invitation for suppliers, through a tender process, to bid on a specific product or service.

An RFP typically involves more than price: other required information may include the Company’s information and history, financial information (can the company deliver without risk of bankruptcy), technical capability (used on major procurements of services, where the item has not previously been made or where the requirement could be met by varying technical means), product information (e.g., stock availability, estimated completion period), and customer references that can be checked to determine a company’s suitability.

RFP’s often include specifications of the item, project, or service for which the proposal is requested – the more detailed the specifications, the better the chances that the Company’s proposal will be accurate.  Generally, RFP’s are sent to customer-approved suppliers or vendors.

Tender – Process by which a business or government entity seeks quotes for a particular project (e.g., part fabrication, assembly) to be carried out by a contracting company.

Customer Product Requirements Procedure AS9100 Activities

  • General Aerospace Requirements
  • Requirements Acquisition
  • Budgetary Estimates
  • Revised Requirements
  • Requirements Proposal Review

AS9100 References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. Aerospace Quality Procedures
  • AQP1000 DOCUMENTED INFORMATION CONTROL
  • AQP1080 ORDER ACCEPTANCE
  • AQP1090 PROJECT PLANNING
  1. Regulatory requirements

Example of regulatory requirements may be found in the U.S. Code of Federal Regulations, Title 14 – Aeronautics and Space.

Customer Product Requirements AS9100 Forms

 

Identification Traceability Procedure AS9100 | AQP1150

Identification Traceability Procedure AS9100

The Identification Traceability Procedure AS9100 outlines the methods and responsibilities for identifying the status and tracking the outputs with respect to monitoring and measurement requirements throughout production and service provisions and maintaining a sequential record of its production (manufacture, assembly, inspection/verification) to be retrievable.

NOTE: Traceability is an aerospace safety requirement. (6 pages, 1283 words)

Identification Traceability AS9100 Responsibilities

Receiving is responsible for identifying raw materials, parts, components, etc., as they are delivered to the Company, confirming completeness and initial acceptability of incoming orders, and moving inspected items to appropriate areas.

Manufacturing (Processing) is responsible for maintaining parts, components, materials, and finished product identification through final processing and packaging.

Quality is responsible for maintenance of identification and traceability records, where required.

Identification Traceability AS9100 Definitions

Finished product – Product that will undergo no further processing or transformation within the Company.

Material – Elements, constituents, or substances of which something is composed or can be made (including, but not limited to: raw and processed material: parts: components; assemblies: fuels: and other items which may be worked into a more finished form in performance of a contract).

Traceability – Ability to trace all products manufactured from the same batch of raw material, or from the same manufacturing batch, to the destination (e.g., delivery, scrap, path, history, application, or location of something–document, work product, component, part, subassembly, etc.) by means of recorded information throughout the product life.

Aerospace References

  1. Quality Procedures
  • AQP1000 DOCUMENTED INFORMATION CONTROL
  • AQP1030 CONTROL OF NONCONFORMING OUTPUTS
  • AQP1040 NONCONFORMITY AND CORRECTIVE ACTION
  • AQP1210 RECEIVING AND INSPECTION
  1. Standards
  • AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  • ISO 10007:20017 “Quality Management Systems – Guidelines for Configuration Management”. ISO 10007 gives guidance on the use of configuration management within an organization. It applies to the support of products from concept to disposal.  Note: Since ISO 10007 is a guidance document and not an ISO standard, it is not for certification/registration purposes.
  • ISO 21849:2006, “Aircraft and Space – Industrial Data – Product Identification and Traceability”. ISO 21849 specifies the requirements for a product identification and traceability schema for life cycle management of aircraft and space products and parts. It specifies the minimum essential identification information needed for traceability of a product for its life cycle.

Identification Traceability Procedure AS9100 Activities

  • Identification and Traceability in Aerospace
  • Aerospace Identification / Traceability System Development
  • Identifying / Tracing Aerospace Items
  • Identification and Traceability Review

 

Management Review Procedure AS9100 | AQP1060

Management Review Procedure AS9100

The Management Responsibility Procedure AS9100 outlines the methods for Top Management to meet periodically to review the organizations Quality Management System (QMS) to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization. (6 pages, 1132 words)

Top Management meets to collect timely feedback on the performance and effectiveness of the QMS, determine and select opportunities for improvement, and implement any necessary actions to meet customer requirements and enhance customer satisfaction.

AS9100 Management Responsibilities

Top Management is responsible for effective implementation of this procedure, as well as for the suitability, adequacy, and effectiveness of the entire QMS.

Department Managers, are responsible for providing information action item status, overall QMS performance, and their respective process performance and effectiveness.

Quality Management is responsible for reporting to Top Management on the performance of the QMS and any need for improvement.

AS9100 Management Definitions

Management Team – Consists of Top Management, Department (functional area) Managers, and Quality Management, at a minimum.

Top Management – Generally, a group of Company officers (e.g., chief executive officer, chief financial officer) with primary responsibility for decisions and activities affecting the Company in the long term (e.g., strategic planning); may also be referred to as “senior level management”.  Depending on context, the term could refer to a location’s top management (e.g., plant director).

CAR – Corrective Action Report documents steps taken to permanently resolve nonconformities.

COQ – Cost of Quality is a short from of COPQ.

COPQ – Cost of Poor Quality is a method for determining the costs associated with a quality system that include costs of control (prevention and appraisal) plus the costs of failure (internal and external).

CP – Control Plan, is used to control risks identified in an FMEA.

FMEA – Failure Modes Effects Analysis, a method of determining risks and assigning priorities for taking actions to reduce risks.

MSA – Measurement Systems Analysis determines the suitability of measurement devices, users, and the environment measurements are captured within.

MRB – Material Review Board is a team used to determine the disposition of nonconformities.

Objective – an aim, goal, or end of action. In business terms, a well-worded objective is Specific, Measurable, Achievable, Result-oriented, and Time-bound (SMART).

OTD – On Time Delivery is a standard performance measure for delivery processes.

SPC – Statistical Process Control (SPC) is a method of deriving the process variability from the mean to detect special cause variation.

Management Review Procedure AS9100 Activities

  • Management Commitment to the AS9100 Quality Management System
  • AS9100 Management Review
  • AS9100 Management Review Documented Information

Aerospace References

  1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
  2. Quality Procedures
  • AQP0500 SITUATIONAL ANALYSIS
  • AQP0600 RISKS AND OPPORTUNITIES MANAGEMENT
  • AQP0700 INFRASTRUCTURE CONTROL
  • AQP1020 INTERNAL AUDITS
  • AQP1030 CONTROL OF NONCONFORMING OUTPUT
  • AQP1040 NONCONFORMITY AND CORRECTIVE ACTION
  • AQP1070 COMPETENCE AND AWARENESS
  • AQP1120 EXTERNAL PROVIDER EVALUATION
  • AQP1170 MONITORING-MEASURING RESOURCES CONTROL
  • AQP1190 CUSTOMER SATISFACTION
  • AQP1200 DATA ANALYSIS-CONTINUAL IMPROVEMENT

Management Review Procedure AS9100 Forms

 

Monitoring-Measurement of Processes Procedure AS9100 | AS1210

Monitoring-Measurement of Processes Procedure AS9100

The Monitoring-Measurement of Processes Procedure AS9100 establishes methods the company’should use to monitor and measure the effectiveness of the Quality Management System. The procedure applies to all Quality Management System processes. (4 pages, 663 words)

Monitoring-Measurement of Processes AS9100 Responsibilities:

Department Managers are responsible for producing and using process monitoring and measuring data to continuously improve the company’s Quality Management System.

The Quality Assurance Manager is responsible for the accuracy of all process monitoring and measuring devices.

Monitoring-Measurement of Processes AS9100 Definitions:

Critical Control Parameter – Process measurement which materially affects the properties of the material, component, or product being processed.

Other Process Parameter – Measurement which indicates the state of the process system and which may be used to diagnose special causes of variability. Examples include pressures, temperatures, flow rates, and electrical readings.

Special Cause of Variability – Any external action on the system or system failure which creates unpredictable variations from a normal distribution. Special causes of variability are indicated when a measurement exceeds control limits or when non-normal distributions of data (as defined by the Quality Assurance Manager) are observed.

Monitoring and Measuring Equipment – Devices used to collect data and measure, gauge, test, inspect, or otherwise examine items to determine their compliance with specifications.

Monitoring-Measurement of Processes Procedure AS9100 Activities

  • Monitoring-Measurement of Processes Procedure AS9100 Requirements
  • Reporting AS9100 Monitoring/Measuring Data
  • AS9100 Process Nonconformity
  • Review of AS9100 Process Monitoring and Measurement

Preproduction Quality Planning Procedure AS9100 | AS1100

Preproduction Quality Planning Procedure AS9100

The Preproduction Quality Planning Procedure AS9100 outlines the steps, planning, and reviews for the orderly transfer of a new or modified product to full-scale production on completion of the “design and development” phase. The procedure applies to all departments and individuals involved with the development and release of a new or modified product prior to full-scale production. (8 pages, 1226 words)

Preproduction Quality Planning AS9100 Responsibilities:

The Engineering Manager is responsible for overseeing the release of the product design, including completing all forms and documentation identified in this procedure.

The Quality Assurance Manager is responsible for ensuring that all product specifications and requirements are met.

The Manufacturing Manager is responsible for producing the product to specifications in a timely and cost efficient manner by providing input and feedback as requested in this procedure before the product is released.

Preproduction Quality Planning AS9100 Definitions:

Intrinsic quality – Quality designed into a product and the associated manufacturing processes.

Achieved quality – Quality assured through procedures for orderly transfer of the design information into the production department, followed by controlled manufacturing of the product.

Preproduction Quality Planning Procedure AS9100 Activities

  • Design Transfer and Documentation
  • Production Planning
  • Preproduction Verification
  • Preproduction Test Validation

Preproduction Quality Planning Procedure AS9100 Forms