Business Procedures Sampler Sections
- Business Sampler Introduction
- Manual Preparation
- Business Procedures Contents
- Reports and Forms
- Employee Handbook
- Job Descriptions
Weight: 8 pounds
Business Procedures
Contents
Table of Contents
The Business Sampler Contains procedures for the following functional areas:
- Accounting
- Administration
- Customer Service
- Disaster Recovery
- Engineering
- Environmental
- Finance & Credit
- Information Systems
- Manufacturing
- Personnel
- Sales and Marketing
- Security and Operations
- Shipping and Purchasing
Each of these sections contains sample prewritten policy and procedure statements that can be used to model policy and procedure statements for your own company. Customization and modification is easy since all procedure documents are included in the accompanying CD-ROM in MS-Word format.
ACCOUNTING
- Accounts Payable and Cash Disbursements
- Bad/NSF Checks
- Bank Account Reconciliation
- Cash Drawers
- Cash Receipts
- Check Requests
- Check Signing Authority
- Chart of Accounts
- Capitalization & Depreciation of Fixed Assets
- Fixed Asset Control
- Invoice Billings and Accounts Receivable
- Petty Cash
- Unsigned or Partial Payment Checks
- Year-End Closing Procedures
ADMINISTRATION
- Board of Directors & Shareholders Meetings, Minutes and Protocol
- Controlling Legal Costs
- Files & Records Management
- Form Development and Forms Manual
- Job Descriptions
- Mail and Express Services
- Management Reporting
- Telephone Answering
- Travel & Entertainment
CUSTOMER SERVICE
- Customer Satisfaction Survey
- Customer Service Contact/Complaint Handling
- Service Satisfaction
- Post-Sale Customer Follow-Up
- Service Parts Pricing
- Warranty and Service Policies
DISASTER RECOVERY
- Disaster Management Plan
- Service Agreements, Emergency Services and Community Resources
- Centers of Operation
- Emergency Notification Procedures
- Office and Department Recovery
ENGINEERING
- Drawings and Schematics
- Engineering Change/Document Change Control
- Labeling
- Device Master Record
- Operation/Service Manuals
- Patents
- Preproduction Quality and Planning
- Product Design and Development
- Product Identification & Safety Hazard Labels
ENVIRONMENTAL
- Environmental Protection
- Hazadous Waste Management
- Air/Water/Soil Resource Management
FINANCE AND CREDIT
- Account Collection Process
- Bank Loan Applications
- Banking Policy and Relations
- Business Plans and Forecasts
- Customer Credit Approval and Credit Terms
- Exercise of Incentive Stock Options
- Property Tax Assessments
- Release of Financial or Confidential Information
- Stock Transactions
- Weekly Financial and Six Week Cash Flow Reports
MANAGEMENT INFORMATION SYSTEMS
- Asset Standards
- Use of Personal Software
- Computer Security Incident Reporting
- Control of Computer Virus Programs
- Computer User/Staff Training Plan
- Internet Usage Policy
- Electronic Mail Policy
- Computer Support Center
MANUFACTURING
- Assembly Manuals
- Bill of Materials
- Calibration for Testing and Measuring Equipment
- FDA Inspections
- ISO Compliance
- Manufacturing Change Orders
- Master Parts List and Files
- Part Number Designation
- Serial Number Designation
- Quality Control for Finished Goods
- Quality Assurance Audit Procedure
PERSONNEL
- Americans with Disabilities Act
- Drug Free Workplace
- Employment Policies
- Employee Hiring and New Employee Orientation
- Family and Medical Leave Act
- Healthcare Benefits
- Paid and Unpaid Time Off
- Pay and Payroll Matters
- Performance Appraisals and Salary Adjustments
- Resignations and Terminations
- Sexual Harassment
- Training/Tuition Reimbursement
- Workplace Rules & Guidelines
- Workplace Safety
SALES AND MARKETING
- Collection of Sales Tax
- Copyrights and Trademarks
- Marketing Plans
- Model Number Designation
- Public Relations
- Return of Goods From Customers
- Sales Leads
- Sales Order Entry
- Sales Training
- Trade Shows
SECURITY AND OPERATIONS
- Intrusion Protection
- Physical Security
- Personnel
- Guard Force Management
- Electronic Countermeasures
- Executive Protection
SHIPPING, PURCHASING AND INVENTORY CONTROL
- Packing, Storage and Distribution
- Physical Inventory Procedures
- Purchasing Procedures
- Receiving, Inspection and Stocking of Parts and Materials
- Shipping and Freight Claims
- Vendor Selection, Files and Inspections
