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Business Sampler Procedures Manual
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Business Procedures Contents
Well written policies and procedures (PnP) documents benefit your business. They help document, identify, and delegate responsibilities, while helping to preserve a consistent level of performance and quality in the products and/or services the Company offers.
The sample policy and procedure documents listed below are general in nature, designed to address fundamental business functions. They are not detailed, precisely because organizations don't exist for the same reasons and they can't all be run exactly the same way.
Your Company may use these samples as templates - building blocks - for creating policy and procedure statements tailored to your business' unique circumstances; additionally, they may be used simply as aids to generate ideas and to understand the ways in which such statements could be formatted. Customization and modification is easy since all procedure documents are delivered in MS-Word format.
Choose from the following departments:
- Accounting
- Administration
- Customer Service
- Disaster Recovery
- Engineering
- Environmental
- Finance & Credit
- Information Systems
- Manufacturing
- Personnel
- Sales and Marketing
- Security and Operations
- Shipping and Purchasing
Each of these sections contains sample prewritten best practices statements that can be used to model policy and procedure statements for your own company.
Accounting Procedures
- Accounts Payable and Cash Disbursements
- Bad/NSF Checks
- Bank Account Reconciliation
- Cash Drawers
- Cash Receipts
- Check Requests
- Check Signing Authority
- Chart of Accounts
- Capitalization & Depreciation of Fixed Assets
- Fixed Asset Control
- Invoice Billings and Accounts Receivable
- Petty Cash
- Unsigned or Partial Payment Checks
- Year-End Closing Procedures
Administration Procedures
- Board of Directors & Shareholders Meetings, Minutes and Protocol
- Controlling Legal Costs
- Files & Records Management
- Form Development and Forms Manual
- Job Descriptions
- Mail and Express Services
- Management Reporting
- Telephone Answering
- Travel & Entertainment
Customer Service Procedures
- Customer Satisfaction Survey
- Customer Service Contact/Complaint Handling
- Service Satisfaction
- Post-Sale Customer Follow-Up
- Service Parts Pricing
- Warranty and Service Policies
Disaster Recovery Procedures
- Disaster Management Plan
- Service Agreements, Emergency Services and Community Resources
- Centers of Operation
- Emergency Notification Procedures
- Office and Department Recovery
Engineering Procedures
- Drawings and Schematics
- Engineering Change/Document Change Control
- Labeling
- Device Master Record
- Operation/Service Manuals
- Patents
- Preproduction Quality and Planning
- Product Design and Development
- Product Identification & Safety Hazard Labels
Enviromental Procedures
- Environmental Protection
- Hazadous Waste Management
- Air/Water/Soil Resource Management
Financial and Credit Procedures
- Account Collection Process
- Bank Loan Applications
- Banking Policy and Relations
- Business Plans and Forecasts
- Customer Credit Approval and Credit Terms
- Exercise of Incentive Stock Options
- Property Tax Assessments
- Release of Financial or Confidential Information
- Stock Transactions
- Weekly Financial and Six Week Cash Flow Reports
Information Technology Procedures
- Technology Asset Standards
- Use of Personal Software
- Computer Security Incident Reporting
- Control of Anti-Virus Programs
- Computer User/Staff Training Plan
- Internet Usage Policy
- Electronic Mail Policy
- Computer Support Center
Manufacturing Procedures
- Assembly Manuals
- Bill of Materials
- Calibration for Testing and Measuring Equipment
- FDA Inspections
- ISO Compliance
- Manufacturing Change Orders
- Master Parts List and Files
- Part Number Designation
- Serial Number Designation
- Quality Control for Finished Goods
- Quality Assurance Audit Procedure
Employee Procedures
- Americans with Disabilities Act
- Drug Free Workplace
- Employment Policies
- Employee Hiring and New Employee Orientation
- Family and Medical Leave Act
- Healthcare Benefits
- Paid and Unpaid Time Off
- Pay and Payroll Matters
- Performance Appraisals and Salary Adjustments
- Resignations and Terminations
- Sexual Harassment
- Training/Tuition Reimbursement
- Workplace Rules & Guidelines
- Workplace Safety
Sales and Marketing Procedures
- Collection of Sales Tax
- Copyrights and Trademarks
- Marketing Plans
- Model Number Designation
- Public Relations
- Return of Goods From Customers
- Sales Leads
- Sales Order Entry
- Sales Training
- Trade Shows
Security Procedures
- Intrusion Protection
- Physical Security
- Personnel
- Guard Force Management
- Electronic Countermeasures
- Executive Protection
Shipping, Purchasing and Inventory Control Procedures
- Packing, Storage and Distribution
- Physical Inventory Procedures
- Purchasing Procedures
- Receiving, Inspection and Stocking of Parts and Materials
- Shipping and Freight Claims
- Vendor Selection, Files and Inspections
