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IT Policies and Procedures List

IT Policies and Procedures
for Five Broad Areas:

The IT Policies and Procedures in the Computer & IT Manual are divided into five sections (tabs). Most procedures include activities (sub processes) and/or supporting forms. Additional resources and references are listed where appropriate.

• IT Administration
• IT Asset Management
• IT Training and Support
• IT Security and Disaster Recovery
• Software Development

Information Technology Administration

Information Technology Management Procedure

Activities

• Business Planning
• IT Department Objective Planning
• IT Plan Development
• IT Plan Implementation
• IT Plan Review
• IT Plan Update

Forms

• Information Technology Plan
• IT Plan Review Checklist

IT Records Management Procedure

Activities

• Identification of Records
• Record Generation
• Record Management
• Technology Obsolescence
• Records Audit

Forms

• Records Classification and Retention Guide
• Records Management Database

IT Document Management Procedure

Activities

• Planning Document Management
• Document Management Plan
• Document Management Plan Review
• Document Management Plan Update

Forms

• Document Control List
• Document Change Request Form
• Document Change Control Form

IT Device Naming Conventions Procedure

Activities

• Server Naming Conventions
• Network Host Naming Conventions
• Mainframe Naming Conventions
• Infrastructure Device Naming Conventions

TCP/IP Implementation Standards Procedure

Activities

• TCP/IP Address
• Dynamic Host Configuration Protocol
• Network Address Translation
• Subnet Addressing Standards
• WAN Link Addressing Conventions

Network Infrastructure Standards Procedure

Activities

• Network Infrastructure Standards Development
• Network Infrastructure Standards Implementation
• Network Infrastructure Standards Review

Forms

• Network Infrastructure Standards List

Computer and Internet Usage Policy

Activities

• Acceptable Use
• Inappropriate Use
• Internet and E-Mail Etiquette
• Security
• Penalties
• Conclusion
• User Compliance

E-Mail Policy

Activities

• E-Mail Policy Development
• E-Mail Policy Implementation
• E-Mail Policy Review
• E-Mail Policy Changes

Forms

• Company E-Mail Policy Acknowledgement

IT Outsourcing Procedure

Activities

• Identifying a Candidate Function for Outsourcing
• Selecting an IT Outsourcer
• Outsourcer Billings
• Arbitration
• Outsourcer Relationship Management

Forms

• IT Outsourcer Due Diligence Checklist
• IT Outsourcer Record

IT Department Satisfaction Procedure

Activities

• General
• Post-Service Follow-Up
• User Survey
• User Satisfaction Review

Forms

• IT Post-Service Satisfaction Report
• User Satisfaction Survey

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IT Asset Management

IT Asset Standards Procedure

Activities

• IT Asset Standards Development
• IT Asset Standards Implementation
• IT Asset Standards Assessment

Forms

• IT Asset Standards List
• IT Asset Configuration Worksheet
• IT Asset Standards Exception Request

IT Asset Management Procedure

Activities

• IT Asset Planning
• IT Asset Acquisition
• IT Asset Inspection, Acceptance, & Distribution
• IT Asset Disposal
• IT Asset Verification

Forms

• IT Asset Requisition/Disposal Form
• IT Asset Acquisition List
• Tech Support Receiving Log
• Nonconforming IT Asset Form
• IT Asset Inventory Database
• IT Network Map

IT Vendor Selection Procedure

Activities

• IT Vendor Evaluation
• Request For Proposal
• IT Vendor Selection
• IT Vendor Review
• IT Vendor Files

Forms

• IT Vendor Notification Form
• IT Vendor Survey
• Approved IT Vendor Data Sheet
• IT Vendor List
• IT Vendor Disqualification Form

IT Asset Assessment Procedure

Activities

• IT Asset Assessment Plan
• IT Asset Scan
• Documentation and Distribution
• Nonconformance Handling
• IT Asset Records Update

Forms

• IT Asset Assessment Checklist
• IT Asset Scan Summary

IT Asset Installation Satisfaction Procedure

Activities

• IT User Satisfaction Plan
• IT Asset Installation Follow-Up
• User Satisfaction Data Review
• Corrective/Preventive Action
• Ongoing Evaluation

Forms

• IT Asset Installation Follow-Up Report

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IT Training & Support

IT System Administration Procedure

Activities

• Planning System Administration
• System Administration Plan
• System Administration Plan Review
• System Administration Plan Update

Forms

• System Administration Task List

IT Support Center Procedure

Activities

• IT Support Center Overview
• IT Support Center Plan (Operations)
• IT Support Plan Review
• IT Support Plan Update

Forms

• Tech Support Log
• System Trouble Acknowledgement Form

IT Server / Network Support Procedure

Activities

• Server / Network Support Planning
• Server / Network Support Plan
• Support Plan Review
• Support Plan Update

Forms

• Server / Network Planning Checklist
• Server / Network Support Plan

IT Troubleshooting Procedure

Activities

• IT Troubleshooting – Planning
• IT Troubleshooting Plan
• IT Troubleshooting Plan Review
• IT Troubleshooting Plan Update

Forms

• IT Troubleshooting Plan
• User Troubleshooting Guide

T User-Staff Training Plan

Activities

• Planning IT User-Staff Training
• The IT User-Staff Training Plan
• IT User-Staff Training Plan Evaluation (Review)
• IT User-Staff Training Plan Update

Forms

• IT Training Requirements List
• IT Training Log

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IT Security & Disaster Recovery

IT Threat And Risk Assessment Procedure

Activities

• Threat and Risk Assessment – Introduction
• Threat Assessment Preparation
• Threat Assessment
• Threat/Risk Management Review

Forms

• IT Threat / Risk Assessment Report

IT Security Plan

Activities

• Preparing The IT Security Plan
• Developing The IT Security Plan
• Implementing The IT Security Plan
• IT Security Plan Review
• IT Security Plan Update

Forms

• IT Security Assessment Checklist
• IT Security Plan
• IT Security Plan Implementation Schedule

IT Media Storage Procedure

Activities

• IT Storage Planning
• IT Storage Plan
• IT Storage Plan Review
• Updating The IT Storage Plan

Forms

• Information Storage Plan

IT Disaster Recovery Procedure

Activities

• IT Disaster Recovery Planning
• IT Disaster Recovery Plan
• IT Disaster Recovery Plan Review
• IT Disaster Recovery Plan Revision

Forms

• IT Disaster Recovery Plan

Computer Malware Procedure

Activities

• Malware Defense Planning
• Malware Defense Plan
• Malware Defense Plan Review
• Malware Defense Plan Update

IT Access Control Procedure

Activities

• Planning Access Control
• IT Access Control Plan
• IT Access Control Plan Review
• IT Access Control Plan Update

Forms

• Access Control Plan
• User Access Control Database
• Access Control Log
• User Account Conventions

IT Security Audits Procedure

Activities

• IT Security Audit Planning
• IT Security Audit Plan
• IT Security Audit Review
• Corrective Action

Forms

• IT Security Audit Report
• IT Nonconformity Report
• IT Security Audit Plan

IT Incident Handling Procedure

Activities

• IT Incident Handling Preparation
• IT Incident Handling
• IT Incident Handling Review

Forms

• IT Incident Report/Response Form

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Software Development Projects/

IT Project Definition

Activities

• IT Project Needs Identification
• IT Project Definition
• IT Project Definition Review
• IT Project Plan

Forms

• IEEE Software Engineering Standards List
• IT Project Plan

IT Project Management Procedure

Activities

• IT Project Setup
• IT Project Schedule
• IT Project Cycle Management
• IT Project Review

Forms

• IT Project Development Database
• IT Project Status Report
• IT Project Team Review Checklist
• IT Project Progress Review Checklist

Systems Analysis Procedure

Activities

• Introduction
• System Requirements
• Information Flows Documentation
• Acceptance Test Plan
• Beta Test Plan
• Systems Analysis Review

Software Design Procedure

Activities

• Introduction
• Software Design Specification
• Software Design Review

Forms

• Design Review Checklist

Software Programming

Activities

• Programming Standards
• Programming Tasks
• Software Development
• Programming Reviews

Forms

• Work Product Review Checklist

Software Documentation Procedure

Activities

• Software Assessment
• Documentation Production
• Final Review
• Documentation Release
• Document Revision
• Procedure and Work Instruction Format

Forms

• Request for Document Change (RDC)
• Document Change Control

Software Testing Procedure

Activities

• Software Testing Overview
• Acceptance Testing
• Beta Testing
• Final Release Testing

Forms

• Project Test Script
• Project Test Checklist
• Project Test Problem Report

Design Changes During Development

Activities

• Introduction
• Design Change Review
• Design Change Implementation

Forms

• Design Change Request Form

Software Releases and Updates

Activities

• Introduction
• Version Control Standards
• Configuration Control Standards
• Release Control Standards
• Software License, Warranty, and Copyright

Forms

• Product License Agreement
• Limited Warranty
• Copyright Notice

Software Support Procedure

Activities

• Support Overview
• Support Services Management
• Free Basic Support Services
• Extended Support Services
• User Group Support
• Phone Support Services

Software Consulting Services

Activities

• Introduction
• Cost Estimates
• Enhancements and Customizations
• Software Problems
• Consulting Services Review

Forms

• Consulting Agreement
• Statement of Work
• Customer Support Log

Software Training Procedure

Activities

• Introduction
• Standard Training Courses
• Customized Training Courses
• Teaching Training Courses

Forms

• Software Training Evaluation Form

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