In the previous series of articles, we discussed applying Statistical Process Control (SPC) to business processes. Although SPC has been around for a long time and is applicable to the current world of Lean, Six Sigma, and ISO, it is often overlooked.

SPC is a great tool to not only monitor the current and recent behavior of a process, but is also a great tool to support Continuous Improvement activities.

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Part 4 of a 4-Part Series

We come now to what started this “Road to Six Sigma” series in the first place, Dr. Shewhart’s simple control tool, the control chart. The control chart is really two time-based charts plotted on the same form. For simplicity’s sake, we will focus on control charts for variable individual readings because

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Part 3 of a 4 part series

In the previous article we discussed how to use cause-effect diagrams and scatter diagrams to identify the causes of problems and to quantify the impact of solving those problems. I said then that we would be discussing

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Part 2 of a 3 part series

Last week we talked about using Pareto analysis for organizing, simplifying, and prioritizing problem solving. This week, we’re going to introduce two simple tools which can be used together to improve the performance of business systems. In improving any process,

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Are you frustrated by the lack of growth in your firm, or the effort required to squeeze any up-tick in performance? Are inadequate policies and procedures a root cause? To find out,

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