Process Maps Set the Stage for Change
In our series on process maps which wraps up next week, the maps we have looked at are descriptive. They help us capture and display information about the current state. Each map depicts the entire process, though from different angles. For example, swim lane maps stress roles, responsibilities, and hand-off points, whereas document maps list documents and records generated throughout a process.
Author: Dan Davison Published on: August 26th, 2009
Categories: Business Process Improvement, Knowledge Management, Strategic Process Improvement





