As the Quality Manager you are responsible for Quality Management System (QMS) compliance.  In other words, you must manage all company-wide, quality policies, procedures, processes, programs, and practices, to assure the company of continuous conformance with appropriate standards and regulations.  In a smaller company you may also be the document control manager, quality auditor, and process improvement specialist.

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ST. LOUIS, MO, April 6, 2011 — Bizmanualz, Inc., a St. Louis-based Software as a Service (SaaS) provider for the document control marketplace, announced that its President Chris Anderson received the Vezeau award from ASQ – the world’s largest network of quality resources and experts – for technical achievement in the field of quality.

The Waldo A. Vezeau Award for Technical Achievement in the Field of Quality was established in 1971 to honor the St. Louis University Professor, a pioneer in the St. Louis Quality field, for his work in demonstrating and expanding the pursuit of technical achievement in the field of quality.

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ST. LOUIS, MO, December 20, 2010 — Bizmanualz, Inc., a St. Louis-based Software as a Service (SaaS) provider for the document compliance marketplace, announced that Steve Flick, Product Manager, has completed the requirements for the ASQ Certified Manager of Quality and Organizational Excellence (CMQOE) award.

“Steve has demonstrated proficiency and comprehension of quality management principles and practices,” said Bizmanualz President Chris Anderson. “He is one of only two at Bizmanualz who have this certification. I’m sure this will help Steve, both as a Product Manager and ISO 9001 Quality Manager.  Of course, this provides our customers additional value, too.”

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ST. LOUIS, MO, December 17, 2010 — Bizmanualz, Inc., a St. Louis-based Software as a Service (SaaS) provider for the document compliance marketplace, announces that President Chris Anderson has been recognized by ASQ – the world’s largest network of quality resources and experts – with three service awards for his leadership and distinguished service to ASQ.

Anderson was presented with the Kaufman Award for his years of outstanding and meritorious service to the St. Louis Section. Lester S. Kauffman was the innovative founder, organizer, and first President of the ASQ St. Louis Section. To commemorate his memory, the St. Louis Section designated a plaque in 1952 to be awarded each year to the person who had performed outstanding and meritorious service to the Section.

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Last week, we established how important process maps are in developing policies and procedures.  In the course of this series, we will present seven types of process maps. This week we will discuss three types: High-Level, Low-Level, and Cross Functional or “Swim Lanes” Maps.

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You have probably heard of the term “Process Map” or a process flow chart (the terms process map and process flow chart are used interchangeably) to describe a process. But what exactly is a process map anyway? Are there different types of process maps? Are all process maps created equal? We’ll try to answer some of these questions by taking a look at seven different types of process maps and how they are used to describe a process. After all, the foundation of all businesses is a common set of core processes.

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Lean approach simplifies the ISO 9001:2008 quality procedures manual and clearly points out the required QMS procedures and records.

St. Louis, MO – June 18, 2009 – Bizmanualz, Inc., a business publications, training, and consulting company based in St. Louis, MO, today announced the release of the updated ISO 9001 Policies and Procedures Manual. The company has greatly improved its product by modeling its policies and procedures on the Deming (“Plan-Do-Check-Act”) Cycle.

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Historically, compliance has been the focus of most knowledge management systems.  Documenting business processes with policies and procedures is required by many standards such as for ISO 9000 Quality Management Systems, Sarbanes Oxley Accounting and Finance, or Good Manufacturing Practices (GMP) for the Food and Drug Administration (FDA).  But if we look closer at the intent of these standards then we see that we should be more concerned with control, to improve quality or reduce the risk of failure.

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Lean Visual Management System cuts through the paperwork typical of ISO 9001:2008 quality certifications.

St. Louis, MO (April 24, 2009) - Bizmanualz, Inc., a business strategy consulting and quality publishing company based in Clayton, Missouri, today announced the successful certification to ISO 9001:2008 for the design, development, realization, and delivery of its policy and procedure publications, training courses, and consulting services.  The certification demonstrates the Bizmanualz commitment to continually improve its ability to assist business owners achieve the growth they envision. 

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