Start by considering what the product is that you produce as an organization and what core processes are needed to produce that product.  In the case of education, the product is learning or a change in behavior as a result of learning something.

Now look at quality in light of behavior change.  What do you design and develop that causes behavior changes.  Certainly that would include teaching methods, but also the curriculum, course length, how the day is structured, homework, grading, extracurricular activities, grade levels, meals served, etc.

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Part 3 of a four-Part Series

In the last article we discussed organizational structure with a focus on span of control and how it relates to employee competence, real or perceived. Your span of control is simply the number of employees that report to you directly. Competent workers should have little need for managers to guide them. So, span of control is

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Part 2 of a four-Part Series

In the previous article we discussed the organizational design principles that lead to the foundation required for successful process improvement programs. This week we are going to look at Organizational Structure — your Org Chart.

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