Below you will find all articles and posts tagged with Policies and Procedures. These articles are either primarily about Policies and Procedures or about topics that are directly related to Policies and Procedures.
In part one of this article, you learned the first three steps in the Bizmanualz process of making a policies and procedures manual – research, design and development, and procedure writing. Now, as Paul Harvey liked to say, “Here’s the rest…of the story.”
Author: Steve Flick Published on: December 17th, 2009
Categories: Business Process Improvement, Writing Policies and Procedures
A lot of work goes into developing every Bizmanualz Policies and Procedures manual. We start by conducting…
In the not-too-distant past, we primarily searched the Internet for clues as to what people wanted. We’d find what topics people were interested in by doing the same thing you do: searching by keywords.
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Author: Steve Flick Published on: December 14th, 2009
Categories: Business Process Improvement, Writing Policies and Procedures
Not all processes require procedure writing. There’s a lot of overhead associated with every business procedure you write. Therefore, the more business procedures you write, the more procedures you have to edit, implement, train, audit, and
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Author: Chris Anderson Published on: October 19th, 2009
Categories: Business Management & Operations, Process Management, Writing Policies and Procedures
Your process is not living up to expectations, so you’ve decided to implement standard operating procedures (SOP) to improve process consistency, compliance, and effectiveness. However, that project is stalled: employees are not buying into your proposed changes, and management is growing impatient.
Author: Chris Anderson Published on: October 12th, 2009
Categories: Business Process Improvement, Process Management, Writing Policies and Procedures
Business and organizational development is about business process change: not as in “process change – the event”, but “process change – the journey“. Your business processes change in response to market forces, competition, regulations, customer demand, the economy, culture, personal beliefs, and many other factors. The question isn’t about what is causing the business process changes — we know your business processes are going to change — the question is…
Author: Chris Anderson Published on: October 5th, 2009
Categories: Business Process Improvement, Procedures & Process Training, Writing Policies and Procedures
Last week, we established how important process maps are in developing policies and procedures. In the course of this series, we will present seven types of process maps. This week we will discuss three types: High-Level, Low-Level, and Cross Functional or “Swim Lanes” Maps.
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Author: Chris Anderson Published on: August 7th, 2009
Categories: Business Management & Operations, Business Process Improvement, Strategic Process Improvement
We always start our Well-Defined Processes Class by asking the participants “what’s wrong with your policies and procedures where you work?” and we always get the same answers. Students come to the class from different industries, companies, and geographies and yet we still get the same answers every time.
People tell us how hard it is to keep their procedures up-to-date. Information gets stale fast and it is difficult keeping procedures current and relevant without becoming outdated. One reason for this is that the procedures are too long in the first place. If you have a 35-page procedure then, yes, it is difficult to keep all 35 pages up-to-date. Especially, if the procedure is unclear, overly complicated or just too difficult to understand in the first place.
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Author: Chris Anderson Published on: June 19th, 2009
Categories: Writing Policies and Procedures
Lean approach simplifies the ISO 9001:2008 quality procedures manual and clearly points out the required QMS procedures and records.
St. Louis, MO – June 18, 2009 – Bizmanualz, Inc., a business publications, training, and consulting company based in St. Louis, MO, today announced the release of the updated ISO 9001 Policies and Procedures Manual. The company has greatly improved its product by modeling its policies and procedures on the Deming (“Plan-Do-Check-Act”) Cycle.
Author: Editor Published on: June 18th, 2009
Categories: ISO Quality Management, ISO Quality Standards, News and Announcements
Historically, compliance has been the focus of most knowledge management systems. Documenting business processes with policies and procedures is required by many standards such as for ISO 9000 Quality Management Systems, Sarbanes Oxley Accounting and Finance, or Good Manufacturing Practices (GMP) for the Food and Drug Administration (FDA). But if we look closer at the intent of these standards then we see that we should be more concerned with control, to improve quality or reduce the risk of failure.
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Author: Chris Anderson Published on: June 12th, 2009
Categories: Internal Control, ISO Quality Management, Sarbanes Oxley - SOX, Writing Policies and Procedures
Lean Visual Management System cuts through the paperwork typical of ISO 9001:2008 quality certifications.
St. Louis, MO (April 24, 2009) - Bizmanualz, Inc., a business strategy consulting and quality publishing company based in Clayton, Missouri, today announced the successful certification to ISO 9001:2008 for the design, development, realization, and delivery of its policy and procedure publications, training courses, and consulting services. The certification demonstrates the Bizmanualz commitment to continually improve its ability to assist business owners achieve the growth they envision.
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Author: Sandi Villarreal Published on: April 24th, 2009
Categories: Business Process Improvement, Case Studies, ISO Quality Management, News and Announcements
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