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CEO Company Policies Procedures Series

CEO Company Policies Procedures Manuals

Save 45% when you buy the CEO Series. It covers the ten core business processes and comes with nine fully-editable manuals for:

  • Sales & Marketing Tactics
  • Security Planning
  • Disaster Recovery
  • ISO Quality Procedures
  • Accounting Procedures
  • Financial Policies
  • IT Policies/Procedures
  • HR Procedures
  • Business Sampler

lean Articles

Below you will find all articles and posts tagged with lean. These articles are either primarily about lean or about topics that are directly related to lean.

Do You Really Have to Write Procedures?

Not all processes require procedure writing.  There’s a lot of overhead associated with every business procedure you write.  Therefore, the more business procedures you write, the more procedures you have to edit, implement, train, audit, and

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Author: Chris Anderson    Published on: October 19th, 2009
Categories: Business Management & Operations, Process Management, Writing Policies and Procedures

Process Maps Set the Stage for Change

In our series on process maps which wraps up next week, the maps we have looked at are descriptive. They help us capture and display information about the current state.  Each map depicts the entire process, though from different angles.  For example, swim lane maps stress roles, responsibilities, and hand-off points, whereas document maps list documents and records generated throughout a process.

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Author: Dan Davison    Published on: August 26th, 2009
Categories: Business Process Improvement, Knowledge Management, Strategic Process Improvement

Seven Types of Process Maps – Part II

Last week, we discussed three types of Process Maps: High-Level, Low-Level and Cross Functional or “Swim Lanes” Maps.  This week we will take a closer look at Document Maps, and Activity or Value Stream Maps.

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Author: Editor    Published on: August 14th, 2009
Categories: Business Management & Operations, Business Process Improvement, Strategic Process Improvement

Seven Types of Process Maps – Part I

Last week, we established how important process maps are in developing policies and procedures.  In the course of this series, we will present seven types of process maps. This week we will discuss three types: High-Level, Low-Level, and Cross Functional or “Swim Lanes” Maps.

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Author: Chris Anderson    Published on: August 7th, 2009
Categories: Business Management & Operations, Business Process Improvement, Strategic Process Improvement

How Does Top Management Show Commitment to Change and Improvement?

Change management is at the heart of programs like ITIL, lean, ISO, or six sigma.  Change and improvement needs to occur on a regular basis, but it does not happen by accident.  It takes commitment from top management.  How does top management show their commitment?

Two ways – budget and a show!  That’s right you need to fuel innovation for change and improvement and budgets are what top management understand. 

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Author: Chris Anderson    Published on: July 6th, 2009
Categories: Business Process Improvement, Knowledge Management

Updated ISO 9001 Policies and Procedures Manual Simplifies Compliance with the Standard

Lean approach simplifies the ISO 9001:2008 quality procedures manual and clearly points out the required QMS procedures and records.

St. Louis, MO – June 18, 2009 – Bizmanualz, Inc., a business publications, training, and consulting company based in St. Louis, MO, today announced the release of the updated ISO 9001 Policies and Procedures Manual. The company has greatly improved its product by modeling its policies and procedures on the Deming (“Plan-Do-Check-Act”) Cycle.

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Author: Editor    Published on: June 18th, 2009
Categories: ISO Quality Management, ISO Quality Standards, News and Announcements

Addressing a Nonconformance with Correction and Corrective Action

We know that it is important to collect information and feedback from external and internal sources in order to identify problems and non-conformances.  But once you have found a problem, what steps do you take to resolve it?

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Author: Don Reed    Published on: May 11th, 2009
Categories: Business Process Improvement

Customer Feedback for Corrective Action is More Than Complaints

Corrective action is the theme for this month.  To start the series, let’s talk about where it all begins – inputs to the corrective action process.

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Author: Don Reed    Published on: May 4th, 2009
Categories: Business Process Improvement

Bizmanualz Uses Lean Approach to Earn ISO 9001:2008 Certification

Lean Visual Management System cuts through the paperwork typical of ISO 9001:2008 quality certifications.

St. Louis, MO (April 24, 2009) - Bizmanualz, Inc., a business strategy consulting and quality publishing company based in Clayton, Missouri, today announced the successful certification to ISO 9001:2008 for the design, development, realization, and delivery of its policy and procedure publications, training courses, and consulting services.  The certification demonstrates the Bizmanualz commitment to continually improve its ability to assist business owners achieve the growth they envision. 

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Author: Sandi Villarreal    Published on: April 24th, 2009
Categories: Business Process Improvement, Case Studies, ISO Quality Management, News and Announcements

The Final Steps in Achieving ISO 9001 Certification

Implementing a Quality Management System (QMS) that complies with ISO 9001 requirements can be challenging.  That’s why a useful approach may be to implement the QMS in phases, where you focus on different elements of meeting the ISO 9001 Standard in progressive stages. 

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Author: Don Reed    Published on: March 23rd, 2009
Categories: ISO Quality Management